Director, Operational Risk Programs

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

Global Operational Risk Management helps safeguard the bank by strengthening how we identify, assess, and manage operational risk across the enterprise. As a Director, Operational Risk Programs, you'll lead the enterprise-wide Risk & Control Self-Assessment (RCSA) Program, overseeing the framework, planning, execution, guidance, and governance needed to meet regulatory expectations and support meaningful change. You'll drive regulatory initiatives by shaping the program methodology and end-to-end process, while clearly communicating the strategy and execution plan to stakeholders across the organization to build alignment and executive support. In addition, you'll provide leadership over the RCSA module within the enterprise Governance, Risk, and Compliance (eGRC) system, with a focus on automation, simplification, solution analysis, testing, and change management. Through your leadership of the RCSA team, you'll help advance program objectives and foster strong, productive collaboration.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 2-3 days per week on-site, while other days will be remote.

How you'll succeed

• Program Leadership and Governance - Lead the enterprise-wide RCSA Program, including framework design, execution planning, governance, and guidance development to support strong operational risk practices and regulatory alignment.

• Strategy Implementation - Drive the strategic transformation of the program methodology and end-to-end process, translating regulatory expectations into clear, practical actions and sustainable improvements.

• Stakeholder Engagement and Alignment - Build support across executive stakeholders, business partners, and working groups by communicating strategy, priorities, and progress in a clear and compelling way.

• Technology and Innovation - Oversee the RCSA module within the eGRC system and lead efforts related to automation, simplification, solution analysis, testing, and user adoption.

• Advanced Analytics Enablement - Partner with the Advanced Analytics team to lead initiatives that use AI solutions to improve efficiency and increase capacity across operational risk management functions.

• Team Leadership and Development – Coach, mentor and develop a high-performing team, creating an environment of accountability and collaboration.

Who you are

• You're a strategic leader. You can set direction for complex programs, connect day-to-day execution to broader business and regulatory priorities, and guide teams through change with confidence.

• You demonstrate experience in operational risk, risk programs, governance, controls, or a related area, with experience leading enterprise-level initiatives. It’s an asset if you have experience in managing the Risk & Control Self-Assessment (RCSA) Program or other enterprise-wide program.

• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.

• You're technically confident. You have knowledge of enterprise Governance, Risk, and Compliance (GRC) solutions and can contribute to system-related initiatives involving automation, system design and solution, testing, and process improvement.

• You're an effective communicator. You can translate complex concepts into clear messaging, influence stakeholders at different levels, and build alignment across cross-functional groups.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [email protected]

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 31st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Business Effectiveness, Client Service, Communication, Detail-Oriented, Process Improvements, Professional Presentation, Relationship Management, Teamwork