- Salary
- $1k – $2k
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Dispatcher (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,300 – $1,500 USD/month
Schedule: Monday – Friday, 9:00 AM – 5:30 PM US Central Time (CST) with a 30-minute lunch (or 9:00 AM – 6:00 PM CST with a 60-minute lunch)
Our Client
Our Client is a fast-growing, premier mobile pet grooming enterprise providing a stress-free, 100% cage-free, one-on-one grooming experience directly at clients' homes. Utilizing custom-designed, eco-friendly mobile vans fully equipped with independent power, climate control, and fresh water systems, they deliver top-tier individualized pet care. Built on a foundation of quality, convenience, and compassion, they rely on sharp operational professionals to keep their fleet running efficiently and their clients thoroughly delighted.
Job Overview
Our Client is seeking an organized, proactive, and customer-focused Operations Coordinator to serve as the operational backbone of their mobile grooming services. This multi-faceted role spans customer service, route optimization, schedule management, and real-time conflict resolution. Rather than a passive call-taker, this professional functions as a crucial logistics manager—adept at building strong client rapport, maximizing fleet efficiency across daily routes, and solving real-time field challenges with professional composure and empathy.
Key Responsibilities
Customer Service & Relationship Management
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Serves as the primary point of contact for prospective and existing clients by managing inbound calls, emails, and message inquiries.
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Educates clients on available grooming packages, confidently recommends tailored services, and handles bookings from initial inquiry through appointment completion.
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Delivers an exceptional, high-touch customer experience that reflects the brand's commitment to stress-free, professional pet care.
Fleet Route Optimization & Schedule Logistics
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Designs, monitors, and optimizes daily grooming routes for mobile vans to minimize travel time between appointments and maximize groomer productivity.
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Adjusts schedules dynamically in real time to accommodate unexpected delays, traffic changes, or client rescheduling requests while ensuring punctual arrivals.
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Coordinates constantly with field groomers to support smooth daily transitions and maintain field operational efficiency.
Data Management & Conflict Resolution
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Maintains precise, up-to-date customer files in the system, including detailed pet profiles, medical/grooming preferences, contact history, and service notes.
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Proactively addresses client concerns and scheduling conflicts with empathy, speed, and professionalism.
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Collaborates closely with field teams to resolve operational bottlenecks quickly, protecting both client satisfaction and team productivity.
Qualifications, Skills, and Key Competencies
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Communication Mastery: Outstanding written and verbal English communication skills, characterized by a warm, professional, and friendly phone demeanor.
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Organizational & Logistics Skills: Strong organizational aptitude with proven ability to manage complex schedules, prioritize tasks rapidly, and thrive in a fast-paced environment.
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Customer-Centric Problem Solving: Demonstrated track record of resolving client complaints with empathy, patience, and sound judgment.
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Attention to Detail: Meticulous habit of updating records, verifying appointment details, and double-checking route logistics to ensure error-free execution.
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Prior experience in dispatch, logistics coordination, or route planning within a field services environment (e.g., home services, delivery, or mobile services).
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Prior experience in customer support or scheduling within a US-based client services platform.
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A natural love for pets and passion for the pet care industry.
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Paid Time Off: 5 days of Paid Time Off (PTO) available after 6 months of continuous engagement.
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Dynamic Environment: High autonomy to take ownership of fleet logistics, solve unique operational challenges, and directly drive daily business performance.
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100% Remote Infrastructure: Reliable full-time hours executed alongside a growing, premium US mobile pet care enterprise.
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
