- Salary
- $2k – $2k
- Workplace
- Remote
- Type
- Full-time
- Department
- Operations
- Source
- RecruiterFlow
Description
HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.
Job Title: Remote Dispatcher & Scheduling Coordinator (100% Work From Home)
Location: Remote from Latin America
Position Type: Full-time
Salary: $1,500 - 1,800 USD/month depending on experience
Schedule: Monday to Friday, 9:00am to 5:00pm Pacific Time (with 30mins of unpaid lunch)
Our Client
Our client is a family-owned residential and commercial garage door and gate company based in San Diego, California. They specialize in service, repairs, new installations, and ongoing maintenance for homes, businesses, and large commercial properties. Their mission is to provide dependable service, clear communication, and a great customer experience—every time. They value professionalism, accountability, and a positive team-oriented culture.
Job Overview
The Dispatcher plays a critical role in their daily operations and customer experience. This position serves as the primary point of contact for customers and field technicians and is responsible for scheduling service calls, booking installations, managing customer data, and supporting their sales and operations teams. The ideal candidate is highly organized, confident on the phone, upbeat, and able to manage multiple tasks in a fast-paced environment while maintaining excellent communication and professionalism.
Responsibilities:
- Answer inbound phone calls from customers and internal field technicians
- Schedule and coordinate service appointments and repair calls
- Book new installation jobs and confirm job details with customers
- Create, update, and manage customer records within our CRM system
- Generate, manage, and update estimates and job tickets
- Support the sales team with scheduling, follow-ups, and documentation
- Communicate clearly with technicians regarding schedules, job details, and updates
- Ensure customer information is accurate, complete, and well-documented
- Deliver friendly, professional, and solutions-oriented customer service at all times
Qualifications, Skills, and Key Competencies:
- Impeccable spoken and written English (near-native fluency required)
- Ability to work 9:00 AM – 5:00 PM Pacific Standard Time consistently
- Very upbeat, positive, and professional phone presence
- Prior experience in customer service, dispatch, call center, or scheduling roles
- Some sales or sales-support experience and comfort discussing services and next steps
- Strong organizational skills and attention to detail
- Comfortable using CRM systems, scheduling software, and standard office tools
- Must be on camera and presentable at all times during working hours, as if working in an in-office environment
- Comfortable working in a highly collaborative, live-communication setting
- Reliable internet connection and a quiet, professional workspace
- Experience in home services, construction, trades, or field service industries
- Experience working remotely with a U.S.-based company
- Ability to manage high call volume and shifting priorities calmly
- Reliable, punctual, and self-motivated
- Clear, confident communicator who enjoys talking with customers
- Calm under pressure and solution-oriented
- Strong sense of ownership and accountability
- Team player with a “can-do” attitude
- 5 paid sick days per year, available after a 90-day probationary period
- 5 additional PTO days per year begin accruing after one full year of employment
- U.S. holidays observed
- Long-term, stable full-time position
- Opportunity for performance-based raises and growth
- Supportive, family-oriented company culture
- Candidates supply their own equipment; technology stipend available (one-time setup stipend or modest monthly stipend, to be discussed)
Application Disclaimer: Please Read Before Proceeding
To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.
Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.
Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.
Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.
Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.
We appreciate your interest and look forward to reviewing your application!
