Manager, PMO & Continuous Improvement

Inside the Role

We are seeking a strategic and execution-focused leader to lead the Project Management Office (PMO) and Continuous Improvement (CI) function for DTFS North America. This role operates at the intersection of strategy, execution, and operational excellence—ensuring initiatives are prioritized, governed, and delivered with measurable business impact. You will lead an integrated PMO and Continuous Improvement function, driving enterprise transformation, embedding structured methodologies (Lean, Kaizen, Six Sigma), and enabling consistent execution across the U.S., Canada, and Mexico. This role partners closely with senior leadership (COO, Strategy, CFO, Risk, IT) to translate strategy into disciplined execution, supported by data-driven decision-making and continuous improvement practices.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

What You Drive at DTFS

Enterprise Transformation Leadership

·         Own delivery of enterprise-wide transformation initiatives across all of DTFS, including: Operations, Credit, Risk, Finance, IT, HR, and Legal.

·         Ensure alignment to strategic priorities, financial targets, and measurable value outcomes

·         Oversee complex, cross-functional programs, including process, technology, and organizational change

·         Drive execution discipline using structured delivery approaches (Waterfall, Agile, or hybrid models as appropriate)

·         Develop new methods to empower AI Transformation based in Lean / CI principles

·         Ensure risks, dependencies, and delivery trade-offs are actively managed at the portfolio level

PMO Strategy, Governance & Portfolio Management

·         Define and lead the North America PMO operating model (intake, prioritization, governance, execution, reporting)

·         Establish portfolio governance frameworks aligned with enterprise strategy and capacity

·         Own initiative prioritization, resource allocation, and portfolio trade-off decisions

·         Standardize delivery methodologies, tools, and reporting across all programs

Continuous Improvement & Methodology Leadership

·         Lead the enterprise Continuous Improvement framework

·         Apply Lean, Kaizen, Six Sigma, and PDCA methodologies

·         Drive structured process improvement initiatives across operations, credit, and support functions

·         Establish standard CI toolkits (5S, value stream mapping, 5 Whys, Gemba walks)

·         Facilitate Kaizen events and improvement initiatives

·         Build organizational capability through training and coaching

Portfolio Insights, Reporting & Value Realization

·         Own portfolio-level transparency across initiatives (status, financials, risks, capacity, benefits)

·         Ensure structured KPI frameworks and value tracking

·         Provide executive dashboards and data-driven insights

·         Ensure benefits realization is measured and sustained post-delivery

People Leadership & Capability Building

·         Lead and develop a high-performing PMO & CI team

·         Build capability in project delivery and CI methodologies

·         Coach leaders and teams on execution discipline and accountability

·         Foster a culture of continuous improvement

Scope & Impact

·         Geography: North America (U.S., Canada, Mexico)

·         Portfolio Scope: Enterprise-wide business and technology initiatives

·         Leadership Scope: Direct leadership of PMO & CI organization

Differentiation (Role Positioning)

·         Integrates PMO, Continuous Improvement, and transformation execution

·         Applies structured methodologies to drive measurable outcomes

·         Acts as a strategic partner to senior leadership

Success in Year 1 Looks Like

·         PMO operating model fully implemented

·         Improved portfolio visibility and decision-making

·         Delivery of initiatives with measurable outcomes

·         Established CI pipeline with active Kaizen initiatives

·         Improved productivity, cycle time, and cost metrics

Knowledge You Should Bring

·         Bachelor’s degree in Business, Engineering, Finance, or related field

·         8 years of experience in transformation, PMO, or continuous improvement

·         Proven experience leading enterprise transformation

·         Strong PMO governance and portfolio management background

·         Demonstrated people leadership experience

Exceptional Candidates Might Have

·         Lean / Six Sigma certifications

·         PMP, Agile, or SAFe frameworks

·         Experience in financial services

·         Experience with AI, automation, or digital transformation

·         Experience in multi-country environments

#LI-DTFSUSA #WorkatDTFS #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte, NC US. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between.

To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life.

Additional Information

• Applicants must be legally authorized to work permanently in the country of posting

• Final candidate must successfully complete a criminal background check

• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions

• EEO - Disabled/Veterans

Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935