Team Leader - senior (KONE BUSINESS SERVICES) F/M

At KONE, our purpose is to shape the future of cities by delivering innovative and sustainable solutions for elevators, escalators, and building access systems. Guided by our strategy ‘Rise‘, we are committed to leading in employee and customer experience, sustainability, and innovation. We also embrace LEAN principles and LEAN UX methodologies, driving efficiency, customer-focused design, and continuous improvement across all our operations.

We are seeking an experienced senior Team Leader to join our Global Spare Supply team in KONE Business Services (KBS) center in Bratislava. In this role, you will lead a team of 10 professionals responsible for providing critical administrative support to stakeholders in the spare order management process. Your team will enable complete, correct and punctual deliveries of spares and accessories to frontline units and will manage the interface with key stakeholders during the delivery process.

Your Responsibilities

• Lead, manage, and develop a team, fostering a culture of collaboration, high performance, and LEAN thinking.

• Drive daily operational performance to ensure team efficiency, maintain high-quality standards, and deliver customer-focused service aligned with established KPIs and SLAs

• Build and maintain strong relationships with internal stakeholders, aligning priorities and enabling smooth collaboration.

• Coach and mentor team members, providing regular feedback and supporting professional growth and development.

• Oversee resource allocation to ensure critical tasks are prioritized, especially during unplanned demand.

• Implement proactive workload balancing strategies to optimize team productivity

• Act as a role model in managing stress and maintaining resilience, guiding the team through high-pressure situations with composure and positive leadership

• Facilitate open communication within the team to surface challenges early and collaboratively identify solutions

• Apply LEAN UX principles to improve service workflows, prioritizing customer-centric solutions and quick iterations.

• Provide expertise and hands-on assistance with operational tasks and major projects as needed.

• Promote a mindset of continuous improvement, encouraging feedback loops, and data-driven decision-making.

Who We’re Looking For

• At least five years of experience in leading teams, preferably in supply chain and logistics, with customer service background as an advantage.

• Good understanding of material and information flow within the supply chain process.

• Experience from shared services or international corporate environment.

• Excellent communication and interpersonal skills, with the ability to influence and build consensus among diverse stakeholders.

• Strong organizational, analytical, problem-solving, and stakeholder management skills.

• Attention to detail and ability to prioritize multiple tasks in a fast-paced environment.

• Demonstrated competence in managing stress and maintaining resilience under pressure, ensuring steady performance and effective leadership in challenging situations.

• Ability to analyze data and leverage insights for decision-making and continuous improvement.

• Fluency in English is essential; proficiency in other European language is of an advantage.

• Familiarity with SAP or similar enterprise systems is highly desirable.

• A collaborative and proactive leader who thrives in a dynamic, multicultural environment.

• Experience in applying LEAN principles or LEAN UX is a plus.

What we offer

At KONE, we are committed to creating a supportive and engaging workplace where you can thrive. Some of our benefits include:

• Financial & Loyalty: DDS (3rd Pillar Pension) | Life Insurance | Cafeteria | Bonuses
  (Referral, Loyalty & Life Events)

• Time Off & Well-being: Sick days | Extra vacation days | Multisport card

• Growth & Learning: Language learning | Online training database & regular
  workshops

• Team & Support: Team buildings & events | Employee Assistance Program (EAP)
  • ....and several other great employee benefits!
  workshops

Salary

From 2.500 EUR/month; Our final offer will be based on your experience and qualifications.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en/