Sales Excellence Manager

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

Sales Excellence Manager, Latin America (LATAM)

Please note: No relocation support will be provided for this position. This opportunity is open to candidates currently based anywhere in Latin America (LATAM). Job Ad will be active until August 10th, 2026.

About the Role

You will lead regional initiatives that improve sales performance through data-driven decision making, CRM excellence, forecasting, sales methodologies, onboarding and capability building. This is a highly collaborative position requiring the ability to influence across a matrix organization while working with stakeholders throughout LATAM and global teams.

As the Sales Excellence Manager, you will:

• Partner with Country Managers and Sales Leaders to improve sales performance through consistent commercial processes, forecasting and KPI management.

• Lead regional Sales Excellence initiatives, driving standardization and sharing best practices across LATAM.

• Support sales planning, budgeting, forecasting and business reviews through robust commercial analytics.

• Develop meaningful dashboards, reports and market insights that enable strategic business decisions.

• Collaborate with Finance, Customer Service, Marketing and Global Sales Excellence teams to ensure data accuracy and business alignment.

• Analyze market trends, customer behavior, competitive activity and commercial performance to identify growth opportunities.

• Drive the regional adoption and continuous improvement of Salesforce.com, ensuring high-quality CRM usage and reporting.

• Champion Miller Heiman (or equivalent) sales methodology across the region through onboarding, coaching and continuous capability development.

• Lead the implementation of regional field onboarding programs aligned with global commercial excellence standards.

• Support key commercial projects, product launches, workshops, congresses and strategic regional initiatives.

• Develop market share analysis, business intelligence tools and commercial reporting frameworks that support executive decision making.

• Promote continuous improvement while ensuring compliance with Cochlear quality standards and business processes.

Required Experience

• Experience in Sales Excellence, Commercial Excellence, Sales Operations or related commercial effectiveness functions.

• Proven experience leading regional or multinational commercial projects across Latin America.

• Demonstrated success implementing commercial processes, methodologies, CRM solutions or sales effectiveness initiatives that improved business performance.

• Experience working within complex matrix organizations and collaborating with senior stakeholders across multiple countries.

• Experience with sales forecasting, pipeline management, sales analytics and commercial reporting.

• Experience developing executive dashboards and business performance reporting.

• Experience working with CRM platforms, preferably Salesforce.com.

• Experience with Miller Heiman or an equivalent sales methodology is highly desirable.

Education

• Bachelor's degree in Business Administration, Economics, Finance, Commercial Management or a related field.

• Master Degree preferable 

Languages

• Fluent English and Spanish (written and spoken) is required.

• Portuguese is highly desirable.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com