Implementation Consultant

Overview

Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs/Cotiviti solutions purchased by that client. The Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs/Cotiviti products at client sites. This includes installation of products on Edifecs/Cotiviti or client hardware; configuration and development of programs, tasks and guidelines, to fully implement an Edifecs/Cotiviti solution based upon a client’s specific needs. The Implementation Consultant will be the primary Client Services technical resource and will interface with the client’s technical resources. Duties can range from delivering product training to new client-specific requirements, development, and deployment. The role involves client coordination and communication as well as a high technical understanding of Edifecs/Cotiviti solutions as well as the transactions that flow through this position.

Responsibilities

• Coordinate and communicate with the client post-sale to develop an implementation plan for implementing and configuring a purchased Edifecs/Cotiviti solution based upon a client’s individual needs.
• Collaborate with the Edifecs/Cotiviti Implementation Architect / Technical Project Manager to formulate the architecture, implementation strategy/schedule and operational plan.
• Install, upgrade and configure Edifecs/Cotiviti products at client site.
• Integrate Edifecs/Cotiviti products with other software assets/processes at customer site.
• Coordinate with other Client Services, Product and Development team members to meet development and configuration milestones, being able to develop guidelines, programs, tasks, reports, etc. to meet the client’s requirements.
• Provide post- implementation support during the transition from implementation to maintenance.
• Provide software and client specific training, and develop training documentation based on present standards and client needs.
• Mentor and train internal teams upon Edifecs/Cotiviti products and customer custom components
• Work with customer as a SME upon purchased Edifecs/Cotiviti products and solutions
• Strong written and verbal presentation skills required. Must be comfortable interacting with client’s technical teams.
• Must be able to manage or participate in the testing and release cycle tasks for deployment of Edifecs/Cotiviti products and services at client sites.
• Must be able to create detailed user and operational documentation to support the deployment of products and services at client sites.
• Must be comfortable delivering technical training at customer sites as part of the customer's software release and deployment cycle.
• Excellent communications, presentation, and interpersonal skills.
• Should be flexible to work in rotational shifts.

 

Qualifications

• Understanding of Application Integration/ Enterprise Application Integration.
• "Working experience on middleware tools - JCAPS, Web method, WMBI, AquaLogic etc. OR have worked on OR understand other messaging engines - IBM MQ, Active MQ etc."
• Exposure to Integration Design Patterns.
• Good understanding of any of the different message format like XML, STX, EDI, EDIFACT, ISO, ACORD, HL7, IHE etc.
• Good working knowledge and experience with Java programming, Java Script, XML, HTML. and some scripting knowledge including Perl scripts.
• Familiarity with Oracle and/or SQL Server as database from an application perspective. connection string, SQL scripts, JDBC, and general troubleshooting.
• Good understanding of Application Server.
• Experience with - Technical requirements documents, process flow diagrams, and. deployment and user operations guides.
• Develop technical Design.
• Release management.
• Good Understanding of healthcare (Payer/Provider).
• Understanding of EDI transactions (preferably HIPAA).
• Good process orientation and understanding of product implementation space.
• Good Communication Skills.
• Trouble shooting and Analytical skills.
• Project scope, estimation and change management.
• Knowledge of Implementation methodology of any product or solution.
• Experience in technical training (internal/ external.)
• Good team player.