- Location
- Sidney, United States of America
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- Associate
- Visa
- Not sponsored
- Source
- Workday
Description
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
If you are an Information Technology professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Sidney, Ohio location, you will support and maintain the technology systems that keep production running efficiently, including computer systems, network equipment, manufacturing technology, and end-user devices. If you have experience troubleshooting hardware, software, or network issues and are passionate about delivering hands-on technical support, this role offers the opportunity to make a direct impact on plant operations and business success.
AS A MANUFACTURING IT SYSTEMS SUPPORT ANALYST, YOU WILL:
Provide hands-on support, troubleshooting, and maintenance for desktops, laptops, mobile devices, printers, and plant network infrastructure.
Support production and manufacturing systems by resolving hardware, software, connectivity, and system performance issues.
Partner with engineering, maintenance, and operations teams to ensure reliable performance of manufacturing technology and business systems.
Deliver technical support to plant personnel, manage help desk requests, and train users on approved technology solutions.
Support cybersecurity and compliance efforts, including user access management, security monitoring, and vulnerability remediation.
Assist with IT projects, asset management, system upgrades, equipment installations, and deployment of new technologies.
SCHEDULE:
This role is based fully onsite, and not eligible for hybrid or remote work opportunities. This position works a first-shift schedule with a standard 40-hour work week, Monday through Friday. Occasional support outside of normal working hours, including second-shift coverage, may be required based on business needs.
REQUIRED EDUCATION, EXPERIENCE, & SKILLS:
Associate degree in Information Technology, Computer Science, or related field preferred.
Two (2)+ years of IT support experience in a manufacturing or industrial environment preferred.
Knowledge of Windows operating systems, Microsoft 365, networking, and hardware troubleshooting.
Experience supporting printers, scanners, wireless networks, and industrial devices.
Understanding of cybersecurity principles and best practices.
Legal authorization to work in the United States - Sponsorship will not be provided for this position.
PREFERRED EDUCATION, EXPERIENCE, & SKILLS:
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.
Ability to work independently and manage multiple priorities.
Strong attention to detail and documentation skills.
Ability to work in a fast-paced manufacturing environment.
Why Work in the Greater Miami Valley Area
Our facility is located in Sidney, OH, conveniently located within driving distance to several larger cities, such as Dayton, Troy, and Columbus. The area’s generally low costs of living, excellent school systems, and low crime rates create a family-friendly environment. The area is home to several growing communities with restaurants, festivals, shopping, and arts scenes that make them exciting places to live and work.
About Our Location
Our newly renovated Sidney campus has 1M square feet of manufacturing floor with an additional 120k square feet of leading-edge lab facilities. This location is the headquarters for our HVACR Americas business unit. Through our many years of compressor expertise, our products help bring comfort and convenience to refrigeration, commercial, industrial, and residential spaces. Approximately 1600 employees work in Sidney, who all support a multitude of business functions. With the blend of businesses and functions represented under this one roof, there are many opportunities for advancement within the Sidney location. Learn more about us!
Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.
Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected]
