IT Support Executive (Jakarta)

Job Title

IT Support Executive (Jakarta)

Job Description Summary

Support the day-to-day IT operations for Cushman & Wakefield's Indonesia office by delivering high-quality end-user technical support, workplace technology services, and IT asset management. This role focuses on resolving technical issues, supporting office technology, onboarding new employees, and ensuring reliable IT services while working closely with regional IT teams and business stakeholders.

Job Description

About the Role:

• Provide day-to-day end-user IT support by troubleshooting hardware, software, laptops, mobile devices, Microsoft 365 applications, meeting room technology, and workplace IT services, ensuring timely resolution of incidents and service requests.

• Manage IT onboarding and offboarding activities, including device provisioning, account setup, IT induction, asset lifecycle management, and compliance with IT governance, security, and asset management processes.

• Coordinate with regional IT teams, vendors, and business stakeholders to support office technology, network connectivity, infrastructure activities, workplace technology upgrades, office moves, and other local IT projects.

• Maintain accurate IT assets, procurement activities, service documentation, and ticket management through enterprise IT systems while ensuring service levels and operational standards are consistently achieved.

• Promote technology adoption by supporting end-user training, knowledge sharing, and continuous improvement initiatives, while providing support for planned maintenance or critical business requirements when required.

About You:

• Bachelor's degree or Diploma in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline.

• Minimum 2–3 years of experience in IT Support, End User Computing, Service Desk, Desktop Support, or Workplace Technology within a corporate environment.

• Strong knowledge of Windows operating systems, Microsoft 365, Microsoft Teams, hardware troubleshooting, device deployment, and basic networking concepts; familiarity with Active Directory, Intune, Azure, ServiceNow, or similar enterprise IT platforms is an advantage.

• Strong customer service, communication (both Indonesian & English), and problem-solving skills, with the ability to support users at all levels while managing multiple priorities in a fast-paced corporate environment.

• Proactive, organized, and able to work independently while collaborating effectively with regional IT teams, vendors, and internal stakeholders.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;

• Career development and a promote from within culture;

• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

 

 

 

INCO: “Cushman & Wakefield”