IT Support Executive

We are looking for a tech-savvy and customer-focused IT Support Executive to join our team. The ideal candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth operation of IT systems and infrastructure.Key Responsibilities:Provide first-level support to employees for hardware, software, network, and system issuesInstall, configure, and maintain computer systems, printers, and related equipmentMonitor and respond quickly to incoming support requests via ticketing system, email, or phoneTroubleshoot and resolve issues related to Windows/Mac OS, MS Office, email, and internet connectivityManage user accounts, permissions, and access rights across systemsCoordinate with external vendors or service providers when requiredMaintain documentation of support activities, inventory, and IT assetsEnsure compliance with IT policies and data security practicesRequired Skills & Qualifications:Bachelor’s degree or diploma in IT, Computer Science, or related fieldProven experience in IT support or desktop support roleStrong knowledge of Windows/Mac OS, Microsoft Office Suite, and basic networkingFamiliarity with remote support tools and ticketing systemsExcellent problem-solving, communication, and customer service skillsAbility to work independently and prioritize tasks effectivelyPreferred Qualifications:Certifications such as CompTIA A+, Microsoft Certified, or equivalentExperience with cloud platforms (Google Workspace, Office 365, etc.)Knowledge of basic cybersecurity practicesBenefits:Competitive salary packageOpportunity to work with a dynamic and collaborative teamCareer growth and upskilling opportunitiesFlexible work environment (if remote/hybrid)