Manager, Information Technology

VEIC is seeking an experienced, team-oriented Manager, Information Technologies. This position manages, directs and develops VEIC’s Information Technology (IT) Service Desk and Client Service Teams to effectively deliver client computing capabilities, technology standards, request management processes and its customer service approach to serve both internal and external customers. The Manager, Information Technology supports staff and ensures effective service delivery by developing the overall capabilities of the Service Desk, managing, mentoring and supporting its staff, monitoring and reporting on key performance indicators (KPI’s) to leadership both in IT and VEIC, and overseeing longer term IT related project work. The Manager, Information Technology, will engage with business leaders in the identification and implementation of technology solutions to meet business needs. Participates in strategic planning, budgeting and leadership within the Information Technology Department. The Manager, Information Technology, will support and enable a mission-driven, creative, enjoyable and stimulating work environment.