- Location
- Schaffhausen, Schaffhausen, Switzerland · published
- Workplace
- Onsite
- Type
- Full-time
- Department
- Engineering
- Source
- Workable
Description
D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Tasks and Responsibilities
- Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency
- Act as the main point of contact for employees who are experiencing computer issues
- Ongoing maintenance and future planning needs of the company's desktop infrastructure
- Complex IT support tasks for our customer both onsite and remote maintenance (PC, laptop and peripherals)
- Regular front desk assignments for direct support in case of inquiries and problems of our customer
- Managing the inventory system (purchasing, goods receipt, maintenance and proper disposal)
- Carrying out simple installations in the infrastructure area (in particular network cabling)
- Setting up and providing the IT infrastructure for new employees
- Coordinate and plan PC installations, e.g. for workstation relocations, in cooperation with the existing team
- Processing of tickets in the ticket system and their documentation
- Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
- Resolve software, hardware and device issues reported by the end users
- Installation, configuration and ongoing usability of desktop hardware and software
- IT support relating to technical issues involving Connect client
- Support services for Client standard technologies including basic troubleshooting of Exchange and adds/moves/changes for AD accounts
- Troubleshoot PC connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephone system
- Remote access solution (VPN) implementation and support
- Document and update the local client environment
- Escalate service issues when required
- Communication with customers/end users as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Advise and train staff on computer operations and software applications
Benefits
Broad range of activities, tasks, and projectsLunch Checks or Reka Money (Lunch Checks can be used in 7000+ restaurants, Reka Money can be used for Transport & Accommodation,Sport & Wellbeing, Leisure &Culture, Holidays & Travel)Enjoy free refreshments in our D-ploy officesInsurance BenefitsGym BenefitsFishing for Friends program – our referral programFurther development and professional advancementFriendly and international working environmentCompetitive salary and various benefits