Senior Account Manager

Agency:

Snow

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

JOB SUMMARY:                                                                                                                
The Senior Account Manager position is the “face” of Snow to the client. This person is ultimately responsible for ensuring that client expectations are being exceeded regarding the specifications outlined in agreed-upon Statements of Work (SOW). Senior Account Managers must have strong organizational, communication, and problem-solving skills. They must also be able to balance the needs of the client with the needs of Snow’s business. They must have the ability to quickly build trust and credibility with the client. They are responsible for communicating the status of an account to their superiors and their peers. In addition, they are responsible for daily communication with the client.
Snow’s business is centered around the patient journey, and the Senior Account Manager, like all positions at Snow, must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The Senior Account Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

PATIENT PRIVACY:
The core of our business is working with patients. It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness. The Senior Account Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:
Snow Policies and Procedures
Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
Adverse Event (AE) Reporting 
The promotional requirements for pharmaceuticals under the FDA and FTC and other applicable federal or state regulations
Privacy and Data Security

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
The Senior Account Manager must be able to perform the following essential duties and functions:
Report to and assist the Account Director
Interface directly with clients to maintain open and frequent communication
Coordinate the planning, scheduling, and implementation of marketing strategies and tactics for the organization
Interact with all members of the team to ensure the accuracy of information exchange and smooth flow of product work in daily business
Document all marketing projects on an ongoing basis and complete summary reports and analyses as needed
Keep ADs and VPs apprised of key issues regarding account status
Identify and implement methods to improve area operations, processes, efficiency, and service to clients
Develop methods for increased and effective utilization of the Patient Ambassador® model in patient-engagement activities, strategies, and/or tactics
Thoroughly understand the disease category for each representative brand
Thoroughly understand the brand strategy, product attributes, main competitors, and major issues facing the space for each representative brand
Interface with clients, contractors, healthcare professionals, and vendors with professionalism
Attend and contribute to all internal staff meetings
Promote teamwork by being collaborative and supportive of fellow employees’ projects
Maintain a favorable working relationship with all employees to promote a harmonious working environment in order to facilitate positive employee morale, productivity, and continued improvement
Manage and track individual projects and follow up to ensure they are completed in alignment with agreed timelines
Maintain accurate, detailed, and honest records such as contact reports, status reports, dashboards, etc.
Support the implementation of promotional programs to publicize and promote various activities, events, and/or tactics
Represent the organization at various community functions and/or meetings; promote existing and new programs and/or policies
This position may include up to 30% in travel
The Senior Account Manager may be asked to perform additional duties and responsibilities consistent with those listed above based on business needs.

KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge:
2+ years of pharma or healthcare advertising; Patient experience preferred
Skills & Abilities:
Strong communication/presentation skills
Strong conceptual skills
Ability to work closely and collaboratively with a team, including those within and outside of the Senior Account Manager’s day-to-day team
Strong time management skills
Ability to serve in a driving role during client meetings, including speaking, presenting, and sharing documents and information
Proficient in Microsoft PowerPoint, Excel, and Word

EDUCATION, EXPERIENCE, AND RELATED QUALIFICATIONS:
Bachelor's degree from a four-year college or university and three to five years of related experience and/or training preferred. Candidates must have a valid driver’s license. In some instances, a passport may be necessary.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands (to finger, handle, or feel); reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee must be able to operate a motor vehicle.

WORK ENVIRONMENT/ENVIRONMENTAL CONDITIONS:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. No or very limited exposure to physical risk.

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.