Operations Specialist- Special Activities Group

SEI Private Trust Company (SPTC), a wholly owned subsidiary of SEI Investments and provider of outsourcing solutions to financial institutions, supports the systems and production requirements for clients operating in a back-office environment. SEI Private Trust Company has a Specialist opening within the Special Activities Group. The Special Activities Group is a leveraged team providing back office operations processing on both Trust3000 and the SEI Wealth Platform for activities such as; foreign trade & options settlement, securities lending, alternative fund processing, physical certificate processing, derivative processing and pooled fund processing.  The team structure addresses services such as: Global Settlements, Option Settlements, Securities Lending, Derivative/Collateral Processing and TBA Pair-Off Settlements in addition to a few other types of Alternative Asset Processing. These services require special attention and knowledge. The selected individual should be detail oriented, efficient, timely, and able to handle multiple situations.

What you’ll do:

• Provide technical, industry, process, and trouble-shooting support to a team of operation analysts within their own unit/discipline.
• Responsible for the completion of daily processing activities.
• Performs project management and coordination, and execution for the assigned operational competency.
• Execution within defined parameters, with some expansion, based on developing capabilities and experiences, in partnership with more experienced staff.
• Occasionally representing the department at a broader level.
• Guided supervision on a daily basis.
• Independent judgment and decision making within the functional area of expertise.
• Train and mentor senior analysts as needed.
• Act as the escalation point to analysts.
• Serve as the subject matter expert for the team. Resolve day to day issues or answer questions that come from team and internal and external business partners. Assist the Supervisor to coach and develop staff for Mutual Fund Operations. Provide guidance, training and motivation as necessary to develop staff. This person will be responsible for hiring, evaluating and counseling the team.
• Responds to elevated client issues and makes decisions according to industry and regulatory policies and procedures. Identifies root causes and offers solutions to resolve the immediate problem as well as avoid future situations. Notifies internal partners or clients as needed based on the extent and scope of the problem. Understands and utilizes applicable resources and builds a network of contacts within SEI for assistance in handling client situations.
• Monitors and audits functions performed by the team and controls for completion of account approvals, new accounts, maintenance requests, transfers, change of ownership and other functions. Assist the Supervisor in overseeing performance of daily Mutual Fund Operations functions and report generation of daily, weekly and monthly activities.
• Proactively identifies trends and makes suggestions to improve operational effectiveness and the client experience. Sets measurable goals and examines ways to raise standards, improve quality, and improve overall performance of the department. Prepares and delivers ad hoc reporting, presentations, and training programs as needed.
• Cultivate new and enhances existing relationships with Mutual Fund Operations internal and external business partners and clients. Keeps abreast of changing landscape within SPTC and in the industry to include functional thought leadership, industry best practices, and changes to organizational structure. Responds accordingly to changes in the business environment by proposing and implementing innovative solutions to keep pace with an evolving business climate and improve operational efficiency. Acts as a change agent; demonstrates active support for department initiatives.
• Adheres to and possesses a strong understanding of SEI policies, Code of Ethics, departmental and processing procedures, and legal requirements.
• Participates in special projects and performs other duties as assigned.
• Other duties as assigned

What you bring to the table:

• Undergraduate degree and/or equivalent work experience required. Preference in: Accounting, Finance or Business related field.
• Minimum of 2 years’ experience

What we would like from you:

• Ability to undertake and direct more complicated projects
• Training others on a more complex level
• Root Cause Analysis Skills
• Creative and innovative approach to process improvement
• Ability to brainstorm and troubleshoot
• Willingness to work across team lines
• Ability to make presentations to internal teams
• Ability to examine and maintain policies and procedures
• Ability to assist in client implementations/conversions
• Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun.  Please see our website for more information. https://www.seic.com/

SEI’s competitive advantage:

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. 

Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.

We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves.  Come build your brave future at SEI.  

The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire.

SEI is an Equal Opportunity Employer and so much more…

After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. 

SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.