Hi, we are RetentionX!

RetentionX powers over 1,500 of the world’s leading brands—including Dermalogica, rhode, and Dries Van Noten to transform raw eCommerce and customer data into growth-driving intelligence. Our platform gives eCommerce and marketing teams a crystal-clear view of their customers, combining insights, rich segmentation, automation, and identity resolution to empower smarter decisions, sharper strategies, and measurable, profitable growth. Always with a focus on LTV and retention optimization. 
 
We’re not just another tech company—we’re a tight-knit, international team of experts who thrive on collaboration, innovation, and learning from one another. Growth isn’t just what we enable for our customers—it’s what we prioritize in our team, too. That’s why we hire wisely, ensuring that every new team member makes a real impact. 
 
Ready to shape the future of eCommerce with us? Let’s talk!

Why we need you

We’re looking for a full-time Brand Strategist to join our Customer Success team. You’ll play a critical role in ensuring our brands maximize the value of RetentionX. Your success is directly tied to customer satisfaction—from guiding them through onboarding to providing strategic insights that fuel their growth.

What you will own

As an Brand Strategist, you will be the trusted partner for our brands, helping them seamlessly integrate RetentionX into their operations. You’ll be responsible for: 

• Building and maintaining relationships with a portfolio of global brands.
• Guiding new brands through onboarding, ensuring a smooth start with RetentionX.
• Providing ongoing training and strategic advice to help brands get the most out of our software.
• Demonstrating our platform to potential new customers.
• Identifying customer needs and challenges, proactively offering solutions.
• Creating educational content such as Help Center articles, guides, case studies, and webinars.
• Staying ahead of eCommerce and marketing trends to continuously expand your expertise.

What this role is not

What success looks like

Who you are

• 2+ years of experience working within a DTC eCommerce brand, ideally in roles such as eCommerce Manager, Marketing Manager, Growth Manager, or similar.
• Strong working knowledge of Shopify, Meta Ads, Klaviyo, and other core eCommerce and marketing platforms.
• A proactive, ownership-driven mindset—you take initiative, move quickly, and don’t wait for direction.
• A data-driven approach—you’re comfortable analyzing numbers, identifying trends, and connecting insights to business outcomes.
• Exceptional communication skills, with native-level written and spoken American English.
• Proven ability to present findings, strategies, and recommendations to clients or stakeholders in a clear, compelling way.
• Strong interpersonal skills—you know how to build trust and maintain productive, positive relationships.
• Must be based in the United States (preference for Florida or Texas).

• Hands-on experience planning, launching, and optimizing marketing or lifecycle campaigns.
• Familiarity with identity resolution solutions and/ or customer data platforms.

Benefits

• Competitive salary of $80,000 USD per year.
• Health insurance stipend to help cover your medical needs.
• Work directly with top global brands like Dermalogica, rhode, and Dries Van Noten.
• Join a flat-hierarchy, expert-driven team where your ideas and contributions truly matter.
• Enjoy complete remote flexibility.
• Paid time off (PTO) and paid holidays.
• Meet your colleagues twice a year at week-long company offsites in exciting locations.
• Take on diverse responsibilities in a young, international environment where you can shape your role and make a real impact.