ניהול שיחות נכנסות ויוצאות מול לקוחות הבנק. אבחון ראשוני, תחקור וטיפול באירועים החשודים כהונאה מקצה לקצה, בהתאם לסמכויות. תיעוד מלא ומדויק של הפעולות והאינטראקציות מול הלקוחות. עבודה בסביבה דינמית ומבצעית, במשמרות 24/7.
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