Analyst - Fraud

What are we building?

Hard Rock Digital is a fiercely focused team working to become the best online sportsbook, casino, and social gaming company in the world. We're building a deeply curious team with a passion for learning, operating, and building new products and technologies for millions of consumers. We're customer-obsessed — we care about each customer interaction, experience, behavior, and insight, and strive to ensure we're always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space - ready to join us?

What’s the position?

We are looking for a well-rounded individual with experience in ecommerce payments to roll up their sleeves and join us as one of our Analysts. This role will report into the Payments & Fraud team and be responsible for protecting both the customer as well as the business by providing professional, accurate, and realistic expectations for all matters related to the potential fraud side of the i-gaming space.

• Analyst will be responsible for validating and verifying customer documentation when further verification is necessary. As well as verification of account ownership.

• Reviewing customers’ financial transaction history. Including but not limited to, financial records, bank statements, and credit card statements.

• Validating fraud alerts that are generated by our fraud prevention tools and systems.

• Perform in-depth analysis and prepare comprehensive investigative summaries to support and prove scenarios of fraud.

• Create and manage internal controls and generate incident reports.