Technical Customer Support Representative

Want to look for a career in BPO industry? This is the right opportunity for you. A direct hire for a financial technology company that processes payments and offers services to merchants, consumers, and issuers.

RESPONSIBILITIES:

You will:

• In a customer service call center setting, resolve end-user issues through step by step instructions related to hardware, software and networking support.

• Field incoming support requests submitted through phone calls, emails, or on-line chat rooms.

• Data entry of merchant information accurately, within specified time limits into the applicable database, using proprietary tools.

• Schedule and complete installations of Global Payments products.

• Stay current with all equipment options, features and functions as it relates to the vendor/product.

• Meet or exceed production, quality, and attendance objectives of the department.

• Regularly communicate details of fulfillment efforts through scheduled meetings and written pieces. Includes the ability to effectively communicate across multiple departments: product, development, sales, merchants, etc.

• Provide tier 2 support for products released to Customer Service

• Other duties as required by business conditions or as assigned.

JOB QUALIFICATIONS

• High School Diploma or Equivalent

• At least 1 year experience providing technical support to end users.

• Fundamental knowledge of the overall Bankcard Industry.

• Ability to work rapidly, independently and accurately under pressure to meet departmental goals.

• Knowledgeable of company policies, procedures, products and services.

• Have a current knowledge of your workgroup and department’s procedures, policies, and responsibilities.

• Working knowledge of Microsoft Office and Google G-Suite applications.

• Flexible in shifting / rotation schedule

• Willing to work onsite in Vertis North, Quezon City

• Can start immediately

Shift Schedule: Graveyard shift

Location: Vertis North, Quezon City