Lead Infrastructure Engineer - Voice Recording

 About this role:

 

Wells Fargo is seeking a Lead Infrastructure Engineer for Recording Engineering to provide senior-level technical expertise across Trader Voice Services, regulatory call-recording platforms, and related voice capture infrastructure. 

 

The Lead Infrastructure Engineer (Recording Engineering) provides engineering leadership for trader voice services and regulatory recording platforms. This role oversees critical voice capture technologies, supports trading floor operations, guides L1 delivery teams, and drives cloud migration initiatives. This person will partner with global teams to ensure compliant, reliable recording across voice, UC, MS Teams, and video environments, delivering timely support in highly regulated, business-critical trading operations.

 

Job Responsibilities:

 

• Engineer, configure, administer, and support regulatory call-recording and voice-capture platforms, including NICE, Verba, Proteus, Continuity Replay, Vodafone, and related technologies
• Integrate recording solutions across Trader Voice, IP Telephony, Unified Communications, MS Teams capture, Voice-as-a-Service platforms, video technologies, and regulated user profiles
• Troubleshoot end-to-end call-capture flows, platform performance, infrastructure issues, and production incidents to prevent compliance recording gaps during business-critical trading hours
• Manage platform maintenance, patching, upgrades, firmware updates, vulnerability remediation, lifecycle planning, capacity, storage, operating systems, databases, and infrastructure resiliency
• Support cloud migration and modernization efforts by developing technical plans, migration runbooks, implementation sequencing, and hybrid or cloud-hosted transition approaches
• Serve as a senior technical lead for L1 engineering delivery teams, providing escalation support, mentoring, training, process guidance, and technical oversight
• Maintain knowledge articles, standard operating procedures, runbooks, and operational documentation to support consistent triage, diagnostics, incident handling, and escalation
• Use Jira to manage work intake, prioritization, sprint activities, delivery tracking, dashboards, metrics, leadership updates, and SLA-focused execution
• Participate in on-call rotation, after-hours support, weekend implementations, and holiday coverage as needed
• Serve as a subject matter expert for call recording, voice integration, compliance recording support, and related infrastructure services while cross-training in adjacent technology domains

Required Qualifications

 

• 5+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience supporting NICE, Verba, Proteus, Continuity Replay, or similar enterprise compliance‑recording solutions.
• 5+ years of experience working with Trader Voice, IPT Voice, UC, and MS Teams capture
• 5+ years of experience delivering work through Jira boards or equivalent Agile tools

 

Desired Qualifications

 

• 5+ years of experience with NICE Trader Recording (NTR) or Verba Financial Compliance (VFC)
• 3+ years’ experience with virtualization technologies VMware, Hyper‑V, or any other virtualization technology
• 3+ years of information security experience
• Experience with Proteus, Continuity Replay, or Vodafone recording integrations
• Experience migrating between recording platforms or performing platform consolidation
• Experience with on‑prem to cloud migration of infrastructure or application workloads
• Strong understanding of build/deploy pipelines, release management, and configuration management tools
• Strong knowledge of enterprise infrastructure (networking, compute, storage, data centers)
• Experience with lifecycle management including patching, maintenance, health checks, decommissioning
• Understanding of business continuity (BCP) and disaster recovery (DR) solutions
• Experience with Microsoft Office products

 

Job Expectations:

 

• This position offers a hybrid work schedule - ability to work in office
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Posting End Date: 

9 Oct 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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