Customer Service Representative

Description

Alamo Auto supply is currently hiring a Customer Service Representative who has a minimum of one year of cashier/customer service-related experience required or equivalent combination of education and experience.

Compensation and Benefits

Alamo offers year-round full-time hours as our standard. We offer benefits including medical, vision, dental, disability, life and cancer insurance. Paid time-off is included for holidays, sick and vacation time. Profit-sharing and 401(k) matching is also offered.

Purpose of Position:

As part of the front desk team, the Customer Service Representative is responsible for maintaining outstanding customer service as per Company standards, processing cash register transactions quickly, accurately and efficiently, and safeguarding company assets

Primary Roles:

• Will Call functions
• Cashiering
• Service desk functions
• Phone answering
• Provide positive customer service experience
• Product knowledge

Alamo Team Member Duties and Responsibilities:

• Commits and adheres to the company core values:
•      Do the right thing
•      Be curious
•      Build relationships
•      Take initiative and follow through
• Coordinates efforts with others to achieve group and team metrics
• Ability to understand and work reporting to achieve goals and metrics
• Drives a culture of safety
• Performing additional duties where needed

Requirements

Requirements:

The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential function satisfactorily. Reasonable amounts of training are provided.

• High School diploma/GED with a minimum of one year of cashier/customer service-related experience required or equivalent combination of education and experience
• Valid Standard Driver License preferred
• Bilingual in English and Spanish preferred
• Customer service oriented
• Displays integrity
• Inspires commitment
• Shows dependability
• Proficient with computer skills – Microsoft Office, Internet, electronic calendar and e-mail
• Excellent written, oral, and interpersonal communication skills
• Excellent interpersonal and positive customer service skills and ability to relate to clients
• Excellent telephone skills with a thorough knowledge of telephone etiquette
• Ability to work individually and as a team
• Ability to quickly learn and understand our products and services
• Establishes effective working relationships among team members
• Ability to function independently in a multi-task environment, as well as part of a team
• Ability to adapt to a changing environment