Senior Client Success Manager – Payments Solutions

About FIS

As the world works and lives faster, FIS is leading the way. Our fintech solutions power the global economy, supporting the movement of money for financial institutions, corporates and governments across Europe and beyond. At FIS, inclusion, collaboration and innovation sit at the heart of everything we do. Our colleagues work together, deliver together, and celebrate success together. If you want to help shape the future of Payments in Europe, we’d like to ask you: Are you FIS?

About the role

Based in London, the Client Success Manager (CSM) will play a critical role in driving client satisfaction, solution adoption, and long‑term value for FIS Payments solutions across European clients. Acting as a trusted strategic partner, the CSM ensures clients realise measurable business outcomes from their investment in FIS, aligning Payments technology capabilities with client objectives and regulatory, operational, and growth priorities.

About the team

The Client Success Manager sits within the Client Success organisation, orchestrating the post‑sales experience for Payments clients across Europe.

The team’s focus is on:

• Accelerating product adoption and value realisation
• Delivering measurable ROI aligned to client business outcomes
• Minimising churn and commercial risk
• Identifying expansion and growth opportunities across the Payments portfolio

CSMs combine deep product expertise with strong commercial and relationship‑management skills to act as an extension of both the client and internal FIS teams.

What you will be doing

• Act as a subject matter expert in Payments, leading strategic, value‑based conversations with senior client stakeholders across Europe
• Build trusted, long‑term relationships and proactively engage clients across the full lifecycle to enable consistent value realisation
• Develop a deep understanding of client business goals, Payment’s strategies, and regulatory environments, translating these into joint success plans with clear milestones and measurable KPIs
• Collaborate closely with Sales, Product, Professional Services, Renewals and Support teams to deliver cohesive client outcomes
• Analyse client health, usage and adoption data to anticipate risk, improve adoption, drive outcomes and reduce churn
• Serve as a strategic advisor, bringing forward expansion and growth opportunities and supporting sellers with insights and recommendations
• Capture structured client feedback and influence product roadmaps in partnership with product management
• Act as a key contributor to the renewal process, clearly articulating the ongoing and incremental value delivered by FIS Payments solutions

What you will need

• Experience in Client Success, Account Management, Client Service or similar roles within fintech, Payments or financial services
• Bachelor’s degree or equivalent relevant experience
• Strong understanding of Payments solutions, market trends, and challenges within the European financial services landscape
• Proven ability to articulate business and commercial value to stakeholders at all levels, including senior executives
• Strong analytical capability, with experience using tools such as Tableau or similar, and translating data into actionable insights
• Confident communicator with strong presentation and stakeholder‑management skills
• Collaborative mindset with experience working cross‑functionally across sales, technical and delivery teams

What we offer you

A career at FIS is more than just a job, it’s the opportunity to shape the future of Payments and fintech in Europe. At FIS, you’ll benefit from:

• A meaningful voice in the evolution of fintech and Payments solutions
• Continuous learning and development opportunities
• A collaborative, inclusive and high‑performance culture
• Opportunities to give back to the communities where we work
• A competitive salary and benefits package, aligned to the London market

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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