- Salary
- $115k – $193k/yr
- Location
- Florham Park - New Jersey - United States
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Sales
- Seniority
- Manager
- Source
- Lever
Description
Shape the Future with Dun & Bradstreet
At Dun & Bradstreet, we believe data has the power to create a better tomorrow. As a global leader in business decisioning data and analytics, we help companies worldwide grow, manage risk, and innovate. Since 1841, businesses have trusted us to turn uncertainty into opportunity. We’re a diverse, global team that values creativity, collaboration, and bold ideas. Are you ready to make an impact and help shape what’s next? Join us! Explore opportunities at dnb.com/careers.
The Senior Client Success Manager is the primary point of responsibility and accountability for all service obligations to ensure we realize value for D&B Global and Enterprise Clients. The role acts as a trusted advisor within an assigned Sales Channel, bringing D&B’s best ideas, innovations and service capabilities to Clients and helping them achieve measurable business outcomes from their investment in D&B solutions.
This is a senior individual contributor role focused on complex Global and Enterprise Clients. The Senior Client Success Manager leads strategic Customer Success ownership through Driving Adoption and Value Realisation, Client Satisfaction, value plans, ROI evidence, customer health insight, customer maturity discussions, Strategic T-Minus Retention Planning, risk mitigation, supporting renewals and cross-functional orchestration.
Commercial ownership remains with Sales. Technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.
This is a senior individual contributor role focused on complex Global and Enterprise Clients. The Senior Client Success Manager leads strategic Customer Success ownership through Driving Adoption and Value Realisation, Client Satisfaction, value plans, ROI evidence, customer health insight, customer maturity discussions, Strategic T-Minus Retention Planning, risk mitigation, supporting renewals and cross-functional orchestration.
Commercial ownership remains with Sales. Technical implementation, integrations, workflow configuration, solution architecture, technical assessments, AI architecture and AI readiness assessments remain with Technical Client Success Managers, Technical Advisory resources or other specialist functions.
Skills
Customer ServiceProject Management