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Benefits Summary:
Major Benefits for Full-Time Regular Employees:
- A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
- Paid time off up to 25 days in first year of employment
- 10 paid holidays and 1 floating holiday per year
- Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
- Pension and long-term disability through Arizona State Retirement System, click here for more details
- Supplemental benefits such as deferred compensation plans and additional life insurance
Position Summary:
Performs technology related troubleshooting tasks supporting police/dispatch operations and installation/maintenance of hardware and software.
Essential Duties:
- Supports, implements, and maintains software applications and databases integral to City operations including public safety software applications for dispatch centers.
- Provides technical assistance regarding new and modified programs and applications.
- Responds to user calls for assistance.
- Meets with users on software issues and advancements.
- Imports and exports data and assists with analytics and reporting.
- Tests programs, identifies problems, develops solutions, debugs programs, produces sample reports for users, and verifies user satisfaction.
- Sets up new computer systems and associated hardware (printers, scanners, modems, etc.).
- Supports and troubleshoots equipment used in the field and in police vehicles.
- Installs, configures, and manages software applications.
- Performs hardware and software diagnostics.
- Responsible for managing police/dispatch software access, account maintenance, password resets.
- Acts as liaison between Police Department, Information Technology Department and public safety software vendors.
- Provides training for end users as needed.
- Performs other duties as assigned.
Qualifications:
Education and/or Experience:
Bachelor's degree in Computer Science or related discipline; two (2) years of progressively responsible experience in computer science; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position. Experience with Cradlepoint, Axon, CAD/RMS systems, SQL analytics and other public safety software systems preferred.
Licensing, Certification, and Other Requirements:
Possess and maintain a valid Arizona driver's license.
Employee Core Beliefs
City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are: Acting with Integrity, Working as a Team, Being Accountable, Practicing Innovative Problem Solving, Taking Pride in Excellent Results, Focusing on Our Community and Being Nice.
Knowledge, Skills and Abilities:
- Knowledge of Microsoft Windows desktop operating systems and supporting software.
- Knowledge of TCP/IP networking.
- Skill in administering desktops, troubleshooting, problem solving, and repairing equipment.
- Skill in administering computer applications, troubleshooting, problem solving, and installing.
- Skill in addressing support, hardware, and software application issues.
- Skill in developing, defining, monitoring, and communicating methods of problem solving to meet high levels of customer satisfaction and service.
- Skill in organizing.
- Skill in communicating, both verbally and in writing, for technical, non-technical, and administrative purposes.
- Ability to manage projects.
- Ability to pay attention to detail
- Ability to multi-task.
- Ability to be flexible.
- Ability to establish and maintain effective working relationships with City of Prescott staff, vendors, and other IT professionals.
Physical Demands and Working Conditions:
- Work is performed in a standard City office environment and in other facilities and locations.
- Safely lifts and carries computer equipment and other materials weighing up to 50 pounds to deliver equipment to various work sites.
- Safely operates a variety of standard office equipment including a computer, telephone, calculator, copier, and fax machine requiring continuous and repetitive arm, hand, and eye movement.
- Safely operates a City vehicle while in potentially adverse weather conditions.
- Clearly, concisely, and effectively communicate both in person and over the telephone.
- Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.
Successful candidate will receive a post-offer, pre-employment background screening to include:
- Drug screening
- Motor vehicle records check
- Criminal background screening
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