Information Technology Specialist

This is the first of seven levels in the Information Technology - Infrastructure series. Incumbents provide technical support and problem solving to end-users. Responsibilities may include identifying and correcting routine issues with hardware and software; monitoring and responding to help desk calls; purchasing equipment; installing hardware and software; providing direction to users in the appropriate use of hardware and software; formatting and loading operating systems; and recommending hardware and software to users.

• Provides technical support to end-users by responding to questions regarding hardware and software malfunctions. 

• Installs and troubleshoots hardware, software, and operating systems. 

• Prepares and configures workstations which includes formatting and loading operating systems and running cable for new installations. 

• Instructs students/staff on hardware and software use; recommends hardware and software for end-user needs. 

• Sets up operating equipment for recording and streaming City Council meetings.

• Maintains records of activities and prepares operational reports. 

• Performs other work as required.

Education and Experience

• High school diploma or GED equivalent.

• No experience required.

License and Certifications

• CJIS certified (Criminal Justice Information Systems) (Must be ontained within six (6) months of hire.).

• CompTIA A+ certified.

• Possession of a valid driver’s license.

Knowledge, Skills, and Abilities:

Knowledge of:

• Applicable hardware, software, and peripheral equipment.

• Customer service principles.

• Diagnostic analyzer tools and equipment.

• Basic training techniques.

• Recordkeeping principles.

Skill in:

• Troubleshooting and repairing hardware, software, and operating systems.

• Utilizing diagnostic analyzers and related equipment and tools.

• Installing hardware and software.

• Providing end-user support.

• Communicating technical information to a non-technical audience.

• Maintaining records.

• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements:

The work is light work which requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to or constantly to move objects. Additionally, the following physical abilities are required: 

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.

• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.

• Grasping: Applying pressure to an object with the fingers and palm.

• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound. 

• Mental Acuity: Making rational decisions through sound logic and deductive processes.

• Reaching: Extending hand(s) and arm(s) in any direction. 

• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.

• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.

• Standing: Particularly for sustained periods of time.

• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.