Business Operations Support Lead - TD Asset Management

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

$47,200 - $66,600 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

JOB PROFILE SUMMARY

Provides dedicated, high-quality administrative support to one or more executives and their broader function, serving as a trusted point of coordination for schedules, communications, information flow, meetings, travel, expenses and general office administration. The role also provides business operations support by coordinating recurring processes, monitoring operational commitments, supporting reporting and process improvement, and providing functional oversight across associate-level administrative resources within the function, without direct people leadership accountability.

JOB ACCOUNTABILITIES

• Provide a high level of administrative support, ensuring quality, responsiveness, discretion and professionalism in every interaction.
• Act as a key point of contact among executives, employees, clients and external partners; triage requests and facilitate timely follow-up.
• Manage complex calendars, including planning and scheduling meetings, conferences, teleconferences and travel while anticipating conflicts, dependencies and changing priorities.
• Manage timely and accurate information flow, correspondence and confidential materials using sound judgement and discretion.
• Coordinate meeting logistics, prepare agendas and materials, capture minutes and decisions, and track follow-up items to completion.
• Maintain an integrated view of recurring deliverables, governance routines, business calendars, reporting cycles and operational commitments; follow up with owners and escalate risks or delays as appropriate.
• Prepare, format and proofread internal and external communications, presentations, reports, memos and briefing materials.
• Gather, organize and analyze information to support business updates, operational reporting, planning discussions and management decision-making.
• Complete expense administration and support weekly, monthly or quarterly reporting and reconciliation requirements.
• Coordinate day-to-day administrative workflows and operational activities across the function, helping ensure schedules, milestones and deadlines are met.
• Screen and direct calls, distribute correspondence, maintain records and support office supply, equipment and other administrative processes as required.
• Support the maintenance of departmental assets, shared resources, records and operational documentation.
• Provide broad administrative support to the executive’s leadership team and function, balancing competing priorities and service expectations.
• Document and communicate changes to administrative work standards, procedures, templates and shared practices across the function.
• Identify and recommend opportunities to simplify processes, strengthen controls, improve service and enhance productivity or operational efficiency.
• Provide functional coordination and indirect oversight for associate-level administrative resources across the function, including aligning work practices, coordinating coverage and priorities, sharing guidance, and supporting knowledge transfer and consistency of service. This accountability does not include direct people leadership, performance management, hiring or compensation decisions.
• Provide onboarding support and job-related guidance to administrative colleagues as required, and serve as an escalation point for complex administrative process questions.
• Support the review of administrative or operational process gaps, document findings and escalate non-standard or higher-risk matters.

RISK, CONTROL & SHAREHOLDER

• Prioritize and manage own workload to meet service, quality and productivity expectations.
• Understand and apply operating policies, procedures and applicable regulatory requirements.
• Ensure documentation and transactions are complete, accurate, properly reflect business intentions and align with relevant rules and requirements.
• Exercise appropriate due diligence and discretion, particularly when handling sensitive or confidential information.
• Escalate non-standard, high-risk or unresolved activities and issues through appropriate channels.
• Be knowledgeable of and comply with the Bank Code of Conduct.
• Monitor adherence to agreed administrative processes and controls across coordinated activities; identify recurring issues and recommend corrective or preventive improvements.

EMPLOYEE / TEAM

• Participate fully as a member of the team and contribute to a positive environment that promotes service, quality, innovation, collaboration and timely communication.
• Continuously enhance knowledge and expertise, participate in cross-training and share relevant information across the team and business unit.
• Keep stakeholders informed about the status and progress of activities, deliverables, risks and issues.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for the business area/function and the bank, internally and externally.
• Facilitate administrative community routines, promote consistent practices and help coordinate backup coverage across the function.

BREADTH & DEPTH

• Provides dedicated administrative support to one or more executives and may support their respective leadership teams and broader function.
• Performs multiple tasks and varied assignments with a high degree of discretion, confidentiality and professionalism.
• Works with limited supervision and exercises autonomy within established parameters, referring unusual, sensitive or higher-risk matters as appropriate.
• Takes a broad perspective to identify and resolve issues that are atypical, infrequent or not covered by stated processes.
• Interacts regularly with internal partners and may engage with external clients, vendors or other stakeholders.
• Focus of work spans day-to-day and weekly activities and includes recurring monthly or quarterly processes.
• Requires strong working knowledge of the business unit, administrative practices, relevant systems and applicable regulatory or control requirements.
• Coordinates activities involving multiple steps, stakeholders and systems, and uses judgement to sequence work, manage dependencies and escalate exceptions.
• Provides indirect functional oversight and process guidance to associate-level administrative resources across the function while remaining an individual contributor with no direct people leadership accountability.
• Uses available data and operational insight to identify issues, monitor commitments and recommend practical improvements.

EXPERIENCE & EDUCATION

• Post-secondary education or equivalent relevant experience.
• 3+ years of administrative, executive support or related business operations experience.
• Advanced proficiency with standard office productivity, calendar, communication and presentation tools.
• Demonstrated ability to manage confidential information, competing priorities and senior stakeholder interactions with sound judgement.
• Experience coordinating cross-functional processes, reporting cycles, service routines or the work of other administrative professionals is an asset.

KEY CAPABILITIES

• Executive presence, discretion and sound judgement
• Operational coordination and follow-through
• Calendar, meeting, travel and expense management
• Process improvement and practical problem solving
• Written communication and document preparation
• Functional guidance, knowledge transfer and service consistency
• Organization, prioritization and attention to detail
• Basic data gathering, analysis and management reporting
• Stakeholder service and relationship management

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet