State Manager

Job Description:

Why join DXC Technology?

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

What you will be doing

The State Manager leads the workers’ compensation self-insurance claims function within the state, providing strategic leadership, operational oversight, and fostering a high-performing team culture. This role is responsible for managing the State team ensuring efficient claims management, compliance with legislation, and delivering exceptional customer service. The State Manager drives continuous improvement, risk mitigation, and professional development across the team to meet organisational goals.

The skills you’ll bring

• To be successful in this role you should have:

Education:

• Territory or relevant qualification in a health or related field (highly desirable)

Experience:

• Demonstrated experience leading teams within self-insured workers’ compensation schemes or similar environments.
• Proven expertise in managing workers’ compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies.
• Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing.
• Experience thriving in a challenging and dynamic role that requires adaptability to evolving regulatory and operational changes.

Skills:

• Excellent problem-solving, negotiation, and decision-making abilities.
• Ability to adapt quickly and effectively to change in a complex and fast-paced environment.
• Knowledge of medical and paramedical terminology and injury treatment processes.
• Proven conflict resolution and communication skills, both written and verbal.
• Competency with IT applications relevant to claims processing.
• Demonstrated empathy for injured individuals and a strong commitment to customer service excellence.
• Effective leadership skills to guide and motivate a high-performing team.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
 

Extensive resources to support your onboarding and continual development including DXC University.

We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.

More time to do the things you love with flexible leave options, including purchased leave.

Take time to give back with charitable and emergency services volunteer days.

Well-being matters to us and our Employee Assistance Program is there to support you and your family.

And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.