Accounts Receivable Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Accounts Receivable Analyst - Property & Asset Management

About the Opportunity

Join JLL Norwich's dynamic Property & Asset Management team as a Collections Analyst in our prime city centre location. Be part of an inclusive, diverse

workplace that prioritizes sustainability and employee wellbeing, complete with flexible workspaces, excellent transport links, and comprehensive facilities

including free parking, wellness areas, and family-friendly amenities.

What You'll Do

As a Collections Analyst, you'll be instrumental in driving our Accounts Receivable function toward market-leading performance:

Core Responsibilities:

Collections Management: Proactively collect outstanding charges from occupiers using professional telephone techniques and relationship-building

skills

Stakeholder Relations: Own occupier relationships from a collections perspective and maintain strong client partnerships across designated

portfolios

Performance Monitoring: Track payment activities, prioritize collections from challenging accounts, and implement strategic recovery plans

Reporting & Analysis: Generate accurate arrears reports, provide management information, and deliver insightful commentary to internal and

external stakeholders

Cash Management: Collaborate with treasury and AR teams to achieve KPI targets while minimizing unallocated cash through systematic

reconciliation

Process Improvement: Support change initiatives and performance enhancement projects to elevate client and occupier experience

Specialized Functions:

Lead collection strategy meetings with clients and internal teams

Coordinate with enforcement agents and legal counsel when required

Conduct complex account reconciliations to ensure accuracy

Maintain ISAE audited processes and best practice compliance

What We're Looking For

Essential Requirements:

GCSE level education (including Mathematics and English) or equivalent

Basic accounting knowledge and understanding of financial principles

Strong Excel proficiency (pivot tables, VLOOKUP functions preferred)

Excellent communication and interpersonal skills

Ability to work independently under pressure while meeting deadlines

Strong organizational skills with attention to detail

Preferred Qualifications:

Experience with property service charges

Previous collections or accounts receivable experience

Understanding of commercial property management

Why Choose JLL Norwich?

Prime Location: Modern, sustainable office space in Norwich city centre

Inclusive Environment: Diverse workplace with religious spaces, gender-neutral facilities, and parent-friendly areas

Career Development: Structured learning programs and professional growth opportunities

Work-Life Balance: Flexible workspace options and comprehensive employee benefits

Community Impact: Join a team recognized as a "Centre of Excellence" in Financial Management

Ready to make your mark in commercial real estate? Apply now to become part of JLL's award-winning team!

JLL is committed to creating an inclusive workplace where everyone can thrive, regardless of background, identity, or experience

Location:

On-site –Norfolk, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.