Recreation Assistant - Facilities

Description

 The City of Edgewater is seeking polite and professional part-time Recreation Assistant – Facilities to help with the front desk operations at the Fitness Center. Edgewater is a city of approximately 5,000 residents nestled between the cities of Denver, Wheat Ridge, and Lakewood. The primary responsibility of the Recreation Assistant – Facilities  is to provide excellent customer service to guests of the Edgewater Civic Center which houses the Fitness Center, Police Department, Public Library, and City Administrative Offices. The Recreation Assistant - Facilities is responsible for the supervision of facility functions and performs a variety of routine manual and clerical functions including greeting guests, program registrations, facility reservations, cash handling, light cleaning and managing incoming calls. In addition, the Recreation Assistant – Facilities  will ensure that facility rules and safety standards are followed by guests. The Recreation Assistant - Facilities typically works 10 – 29 hours per week. 

We are looking for a candidate to work from 5:30am - 10am. Candidates with flexible schedules are preferred as the work schedule varies to provide proper coverage and meet business needs. Current Civic Center hours are Monday to Thursday from 6 am to 8 pm, Friday from 6 am to 7 pm, and Saturday and Sunday from 8 am to 3 pm. 

Requirements

· Demonstrates a high level of guest service and helps create an environment where guest service is a priority.

· Acts as the initial contact to greet and welcome guests of the Edgewater Civic Center.

· Answers inquiries related to recreation, police, library, and City services, and directs guests appropriately.

· Receives and processes monetary transactions for rental reservations, membership purchases, daily check-ins, and other payments.

· Provides correct change and documentation of payment.

· Reconciles cash drawer to daily receipt reports.

· Follows established guidelines concerning facility operations such as use policies, emergency procedures, guest supervision and revenue receipt.

· Assists with processing of incoming and outgoing phone calls.

· Keeps front desk and lobby area tidy and presentable with all necessary materials (pens, forms, paper, etc.).

· Handles high stress situations and difficult customers with tact and professionalism.

· Addresses guest complaints and filters them to the appropriate administrative staff member.

· Learns and uses Civic Plus recreation software. 

· Communicates effectively and efficiently with Specialists and Recreation Coordinator - Facilities.

· Performs light facility maintenance.

· Performs facility setup for classes, programs, and meetings as needed.

· Performs daily facility checks and informs supervisors of maintenance issues.

· Supervises patrons and ensures safe use of facilities. Maintains security of facility. Reports vandalism and theft. 

· Maintains a positive attitude, takes initiative, and works as a cohesive team with all staff members to ensure efficiency and camaraderie.

· Responds to accidents or incidents according to procedures. Effectively handles emergency situations involving fire alarms, CPR and First Aid.

· Upholds City and Department policies and procedures as well as applicable laws. 

· Participates in staff meetings and ongoing training opportunities.

· Maintains regular and punctual attendance.

· Any other duties and responsibilities as assigned by the Recreation Coordinator - Facilities.

1) Must have legal authorization to work in the United States of America.

2) Submit and pass a pre-employment background check. 

3) Must be at least sixteen (16) years of age.

EDUCATION/EXPERIENCE

· Basic verbal and written English language skills and grammar to reasonably communicate information with the public and/or complete relevant written documentation required by job activities.

· Spanish language skills preferred.

· Excellent communication, customer service and problem-solving skills.

· The ability to perform multiple functions at once and the ability to handle the public in a friendly and professional manner.

CERTIFICATES, LICENSES, REGISTRATIONS

· Must possess or be able to obtain First Aid, CPR and AED Certification.  

· Demonstrated knowledge and understanding of the operation of a personal computer along with basic Microsoft Office Suite 365.

· Use of telephone, calculator, fax machine, and photocopier.

· Outstanding customer service and interpersonal communication skills, to maintain effective working relationships with citizens, elected officials, appointing authorities, department heads, appointed boards, employees, and volunteers.

· Ability to work independently.

· Ability to lift and carry items such as office supplies and equipment, up to 50 pounds, on an occasional basis. 

· Ability to handle customer complaints in a professional manner.