- Location
- Madrid, España, Spain
- Workplace
- Onsite
- Type
- Part-time
- Department
- Customer Service
- Source
- Workday
Description
At Canadian Solar, our vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, we've been an industry front-runner since our founding in 2001. Our commitment to sustainability is reflected in all parts of our organization as we navigate the complexities of a booming industry.
Throughout Canadian Solar's subsidiaries, e-Storage, Recurrent Energy, MSS and CSI Solar Co., we invest in our employees' growth. Our training programs and promotional opportunities ensure we all can continue to learn. We understand the importance of work-life balance and provide various flexible work options to support our employees' well-being. Join our team to "Make the Difference" by creating a lasting positive impact on the world and the communities where we operate.
What makes the job special? - Your responsibilities
As a Working Student - you will support the IT Service Desk team with first-level user support, ticket handling and documentation for employees across EMEA, helping to keep daily operations running smoothly in a multicultural environment.
- Infrastructure & End-User Services: Assist with Windows laptop setup, basic hardware troubleshooting, software installation, Microsoft 365 support, Teams, Outlook, OneDrive and SharePoint issues, printer and peripheral support, and onboarding/offboarding preparation.
- Ticketing & User Support: Log, update and follow up support tickets, communicate clearly with users in English and Spanish, escalate issues when needed, and help with access requests, mailbox permissions and standard IT service requests.
- Governance, Reporting & Knowledge Base: Keep accurate work notes, support IT assets and licence tracking, contribute to simple reports, and help create or update knowledge base articles for recurring issues and internal IT processes.
Who you are - your profile
- Student in IT, Computer Science or a related field, with a strong interest in end-user support, workplace technology and service desk operations.
- Basic knowledge of Windows, Microsoft 365 and common business applications, including Outlook, Teams, OneDrive, SharePoint and standard laptop troubleshooting.
- Customer-focused and organized, with the ability to prioritize tasks, document actions clearly and follow internal processes.
- Curious, proactive and willing to learn, comfortable asking questions, following guidance and improving recurring processes through documentation.
- Experience with ticketing tools, device setup or IT support is a plus, but not mandatory for candidates with the right attitude and learning mindset.
Languages
• Fluency in English & Spanish, any other language is a plus.
• Please submit your CV in English
Location
- Onsite in Madrid
This internship is ideal for someone who wants practical exposure to corporate IT support, Microsoft 365 administration basics, user communication and IT documentation.
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