Manager, Sales Administration

Department: Operations

Employment Type: Full Time

Location: APAC-Japan-Tokyo

Reporting To: Harry (Hiroyuki) Asoh

Description

Role expectations

• Lead the sales Administration team to provide timely, accurate and effective support to the sales organisation across a wide range of operational and administrative needs. 
• Build a good understanding of the needs, challenges and priorities of the sales organisation, and identify opportunities to strengthen support, trust and partnership. 
• Collaborate with Sales, Legal, Finance, Clinical and Marketing to enable smoother commercial execution. 
• Lead sales projects and initiatives designed to improve sales effectiveness, process efficiency and business performance, and determine best to deploy resources to achieve agreed objectives with the sales directors. 
• Manage escalations from the sales organisation and ensure prompt follow-up, clear communication and effective resolution. 
• Establish team objectives, implementation plans and process-related procedures, and review them regularly to drive continuous improvement and operational discipline. 
• Allocate resources across team responsibilities and priorities and coach team members to perform in line with established methods, procedures and expectations. 
• Support the design and implementation of new programmes, processes and workflow changes that improve field productivity and simplify internal sales operations. 
• Deliver results through effective coordination of people, processes and cross-functional activities. 
• Develop practical and scalable methods for achieving results while maintaining cost awareness and staffing discipline. 
• Guide team members within the framework of established company policies, procedures and governance requirements. 
• Recommend changes to policies, procedures and workflows that directly improve organisational effectiveness and sales execution. 
• Establish practices that minimise inefficiencies, avoid unnecessary costs and support short-term business priorities while building sustainable ways of working. 
• Participate proactively in team and company efforts to achieve departmental and organisational goals. 

What we're looking for

• Minimum of 6–10 years of experience in sales administration, sales operations, sales enablement, commercial operations, sales training, or other sales service-related functions. 
• Prior experience supporting a field sales organisation in a structured, fast-paced business environment. 
• Strong interpersonal and listening skills, with the ability to communicate clearly and professionally across functions. 
• Strong IT aptitude and ability to learn new systems and applications quickly. 
• Ability to perform effectively in a fast-paced and evolving environment.
• Experience in medical devices, healthcare, dental or other regulated commercial environment is an advantage. 
• Ability to partner effectively with sales leaders, field sales teams and cross-functional stakeholders. 
• Highly organised, action-oriented and results-driven, with a strong sense of ownership and follow-through. 
• Able to work independently and exercise sound judgement without constant supervision. 
• Strong working knowledge of Microsoft 365 tools such as PowerPoint, Excel, Word and general business systems. 
• Experience with Salesforce.com, Ariba, SAP, CRM tools and commercial systems. 
• Good understanding of sales processes, internal workflows and business operations. 
• Dynamic, optimistic, accurate and solutions-oriented. 
• Eagerness to learn and continuously improve. 
• Service-oriented mindset with a strong focus on enabling sales success and internal partnership. 
• Demonstrated leadership and people management capability. 
• Responsive, reliable and execution-focused.
• Basic English communication skills are preferred.