Service Lead

Service Leader | Farmer to Farmer Support |Statewide

• Employment Term: Full Time, Maximum term contract until 30th June 2027 with possibility of extension.

• Location: Flexible within Southeast Queensland, with regular outreach across Queensland to support service delivery and stakeholder engagement.

• Remuneration: $58.37 per hour + Super + NFP Salary Packaging  

Make a meaningful difference with UnitingCare Queensland  

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives. 

As a Service Leader you’ll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.  Let’s make a meaningful difference, together! 

Your part in our UnitingCare team   

We are looking for a Service Leader to manage our Farmer to Farmer Support Program. The role is hybrid and gives the flexibility to work in office and/or from home. As this is a State-wide position it may require travel at varying times to attend relevant events.

In this role you will:

• Leading and managing all aspects of the Farmer Support.

• Provide professional leadership to both teams through participative supervision, professional development and performance management with service excellence for our clients as a continued priority.

• Positively represent the activities of UnitingCare Family and Disability Services and assist in the development and maintenance of sound working relationships with relevant statutory, government and community agencies to facilitate positive outcomes for clients.

• Assist in the implementation and monitoring of the Service’s budget and Business Information Systems and provide accurate and timely internal and external reports on key indicators as required for the service.

• Provide oversight for, contribute to and maintain accurate and quality record keeping utilising UC record management systems in line with policy and procedures.

• Coordinate recruitment, training and rostering activities as required.

• Work collaboratively with the UC Communications and Marketing team to develop relevant program promotional material for education and awareness purposes.

• Develop service delivery strategies in consultation with management to improve overall service awareness and satisfaction.

We will provide the successful candidate any necessary training upon commencement.

What makes a difference for us? 

• Tertiary qualification and/or experience in working within the Mental Health field or another relevant pathway.

• Proven experience in team leadership, encompassing operational, administrative, and budgetary oversight.

• Qld Suitability Card for Child Related Employment (Blue Card)

• Current Drivers Licence

Desirable

• Training in Suicide Intervention and/or prevention

• Completed training in Psychological First Aid (PFA) Framework (available via internal training platform on commencement)

• Completion of Lifeline Telephone Counselling Course (this can be completed in initial stages of success within the role) and/or relevant Case Management experience.

• A background and/or links to the local farming community

What makes a difference for you?

• Flexible work arrangements to support work-life balance 

• NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained  

• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs  

• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme  

• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events  

• Career development opportunities to challenge yourself, grow and make a meaningful difference   

• A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others 

We’d love you to be part of our UnitingCare family  

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.  

Child safe, Child friendly 

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:  

• provide welcoming, safe and nurturing services for children  

• implement measures to prevent child abuse and neglect within our services 

• appropriately and immediately address child abuse and neglect if it does occur 

• abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme  

Diversity & Inclusion   

Our approach is simple – everybody is welcome here.  At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.    

Safe workplace   

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.   

Commitment to Safeguarding

We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.