Partner Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Partner Manager

What does a successful Partner Manager, GSP do at Fiserv?

As a successful Partner Manager, you will play a vital role within Fiserv and the GSP team acting as a focal point in the service relationship for our largest GSP and their Credit Unions and Financial Institutions. You will manage a very large and strategically important key account, providing support on day-to-day operations and client initiatives.

What you will do: 

• Serve as one of the primary Partner managers and trusted advisor for assigned GSP partners, credit unions and financial institutions

• Act as the client advocate supporting day-to-day operational activities and strategic client initiatives

• Manage client billing activities, including invoice review, billing accuracy validation, fee reconciliation and resolution of billing discrepancies

• Partner with Finance teams to ensure timely and accurate invoicing, approve applicable billing adjustments, credits and write-offs, and communicate billing impacts to clients

• Monitor revenue-impacting activities and ensure contracted pricing, services and fees are accurately reflected on client invoices

• Coordinate with internal stakeholders to investigate and resolve invoice disputes, billing questions and payment-related concerns

• Support periodic business reviews by providing billing, pricing and service utilization insights to clients and leadership

What you will need to have: 

• 4 year college degree or equivalent work experience

• Strong written and verbal communication skills with the ability to work with and communicate at all levels of the organization

• Must be a listener, a presenter and a people person

• The ability to work in a fast paced work environment, multi-task, have strong organizational skills and act as a business owner

• Must be able to manage multiple clients concurrently and act urgently to meet deadlines

• Strong collaboration skills to work to get the job done

• Will be required to work outside of standard business hours, on call rotation for incident management

What would be great to have:

• Experience in the payments processing or financial services industry
• Previous role(s) in Account Management, Partner Management, Billing, Finance, Operations or Client Relationship Management

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.