Senior Casualty Adjuster

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you ready to take on a dynamic role in claims management? Join Gallagher Bassett as a Casualty Claims Adjuster, where you'll manage a diverse caseload of claims from start to finish.

 

This is an exciting opportunity to work with a variety of client types, including property, public liability, and employers' liability injury claims, while delivering exceptional service and making a real difference in moments that matter.

 

At Gallagher Bassett, we celebrate successes, provide recognition to our employees, and offer career development opportunities to help you achieve your full potential. 

How you'll make an impact

As a Casualty Claims Adjuster, you'll play a key role in managing claims and ensuring effective communication with clients. Your responsibilities will include:

• Managing a caseload of claims from start to finish, including property, public liability, and employers' liability injury claims.
• Responding to phone calls and email queries within agreed service levels.
• Proactively managing claims to ensure timely and effective resolution.
• Assessing policy cover and making prompt, effective decisions.
• Communicating decisions clearly and professionally, both verbally and in writing.
• Ensuring compliance with Gallagher Bassett procedures and client service level agreements.
• Maintaining accurate and thorough data records and adhering to file management best practices.
• Assisting colleagues with office duties and sharing knowledge to support team development.

About you

• Proven experience handling property claims, public liability, and employers' liability injury claims with a handling authority up to £50,000.
• Previous phone-based customer service experience, ideally within the insurance industry.
• Strong problem-solving skills and the ability to think outside the box to resolve issues.
• Excellent written and verbal communication skills, with the ability to explain decisions clearly.
• Proficient computer skills and experience with case management systems.
• A self-motivated and adaptable approach, with the ability to work independently and as part of a team.
• Eligible to work in the UK.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)