Medical Assistant III

Bilingual fluency in English and Spanish is required, as is the ability to communicate effectively with diverse patient populations. The ideal candidate must also be flexible and committed, with availability to work holidays, evenings, and Saturdays as needed to support patient care.

WHAT WE OFFER: 
The County of Ventura offers an attractive compensation and benefits package.  Aside from our base salary range, an employee in this position may also be eligible for the following:
 

• Educational Incentive -Some positions may be eligible for educational incentive. This incentive may be 2.5%, 3.5%, or 5% for incumbents in eligible positions based on completion of an Associate’s, Bachelor’s, or Master’s degree that is not required for the classification.
• Bilingual Incentive -Some positions may be eligible for bilingual incentive depending on the applicable memorandum of agreement and the needs of the department. In order to qualify for this incentive, incumbents in eligible positions must take and pass the applicable bilingual fluency exam with a score of seventy percent (70%) or higher. Proficiency levels by exam are $0.69/hour (Level I), $1.00/hour (Level II), or $1.32/hour (Level III).
• Merit Increases -New employees serving their initial County service probationary period are eligible for an initial 5% merit increase upon completion of at least 1,040 hours (approximately six months) assuming work meets satisfactory standards. Subsequent merit increases will be upon completion of each additional 2,080 hours (approximately one year) from the initial merit increase. 
• Deferred Compensation -Eligible to participate in the County's 401(K) Shared Savings Plan and/or the Section 457 Plan. If you participate in the County sponsored 401(K) plan, the County will match a part of your contribution up to 3% of your salary, on a per pay period basis. 
• Health Plans -You are afforded a flexible credit allowance for purchasing medical plan under the County’s Flexible Benefits Program. County now pays 100% of dental and vision premiums.
• Flexible Spending Accounts -Pre-tax benefit towards eligible medical, dental, and vision care expenses.
• Pension Plan -Participate in the County's defined benefit pension plan that provides lifetime payments to retirees. Members are "vested" after attaining five years of retirement service credit. If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.
• Holidays - 13paid days per year which includes a scheduled floating holiday.
• Additional Benefits -Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program.
• To learn more about the benefits, please follow the link below:

https://vcportal.venturacounty.gov/CEO/HR/MOA/docs/SEIU_MOA_2025-2029.pdf 

• Actively participates in patient care team activities, including pre-visit planning, identifying gaps in care, health maintenance needs, and team huddles, and schedule management procedures to support patient access and productivity goals; may lead care team huddles;
• Delivers quality customer service to patients and customers; 
• Uses a minimum of two patient identifiers throughout the patient care process and monitors clinical areas to minimize patient wait time and to address any potential acute situation;
• Provides age-appropriate care to patients served (infants, pediatrics, adolescents, adults, and geriatrics), including performing intake, conducting developmental/behavioral health screenings, obtaining vitals/patient measurements, such as height weight, blood pressure, temperature, head circumference, body length, pulse, and oxygen saturation; and preparing patient and exam room for exam, treatment, and/or procedures and serves as chaperone as needed;
• Under the direction of a physician or advanced practice provider, administers medication orally, sublingually, topically, vaginally or rectally, or by intramuscular, subcutaneous and intradermal injection. A physician, advanced practice provider, or registered nurse must verify medication and dosage before being administered;
• Collects, prepares, and processes specimens, including blood, urine, stool, sputum, cultures and pap smears; performs non-invasive and routine clinical procedures, such as venipuncture, finger sticks, electrocardiogram, hearing and vision tests (Snellen and Ishihara), nasal smears, and throat swab, dipstick urinalysis, midstream clean catch, sterile urine dip and spin, and dressing changes;
• Performs CLIA waived laboratory tests. Follows manufacturer instructions and ensures quality controls have been performed as required;
• Enters appropriate documentation in the electronic medical record; maintains and adheres to HIPAA;
• Coordinates patient care by following up on orders, including referrals to ancillary and specialty services; finalizes visit by providing information on orders, referrals and schedules follow-up visit(s);
• Educates and communicates with patients regarding disease prevention, health maintenance, self-management, community resources, and physician instructions;
• Maintains clean and safe patient areas. Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations; reports patient safety incidents to supervisor and via the patient safety reporting software; 
• Reports incidents of domestic violence when appropriate, using child and dependent abuse protocols;
• Administers first aid or performs cardiopulmonary resuscitation (CPR) in an emergency; 
• Performs duties within the scope of medical assistants under California’s Code of Regulations;
• Performs clerical and administrative support duties, including answering and routing telephone calls and portal messages to ensure patient needs are addressed, scheduling appointments as needed, completing assigned tasks, setting up and stocking clinic, cleaning up supplies, and back-up for front office as required;
• Attends meetings and trainings as required;
• Provides clinical support duties in multiple specialties, such as Women’s Health, Pediatrics, Urgent Care, etc.;  
• If certified, may act as an interpreter, using proper and formal grammar, when necessary between patient and provider;
• Provides training to various staff on workflows and duties;
• Provides oversight of assigned clinical work area;        
• Coordinates clinical support staff coverage with management staff;
• May assist in interviewing and onboarding clinical support staff;
• Implements workflows that support quality improvement efforts; and
• Performs other related duties as required.

• Medical Assistant Certificate from an accredited school in medical assisting (such as is offered by a private or non-profit vocational training program, adult education or community college program, etc.). 
• Five (5) years of experience providing clinical support in primary care, specialty care, or urgent care performing the duties described above, that leads to the ability to perform required tasks preferred, including experience in multiple specialties.

• Must be bilingual (English/Spanish)
• Must possess and maintain a current, valid Basic Life Support (BLS/CPR) certification at time of hire
• Experience using Electronic Health Record (EHR)
• Skills performing venipuncture and injections
• Skills administering vaccines to adult and pediatric patients using current vaccine protocols
• Experience in performing point-of-care testing (POCT) and familiarity with procedures set-up and referral
• Availability to work Holidays, evenings, and Saturdays

• age-appropriate care; 
• domestic violence mandatory reporting; 
• cultural competence; 
• clinic duties; and 
• standard physical screening.

• medical office and safety procedures

• work with a high volume of patients and internal/external customers
• appropriately manage frequent changes, delays, or unexpected events
• effectively communicate with patients, other employees, and the public
• lead, assign, and review staff work effectively;
• communicate fluently in English and Spanish;
• use electronic health record (EHR) systems;
• perform venipuncture and injections;
• administer vaccines to adult/pediatric patients using correct vaccine protocols; and
• perform point-of-care testing (POCT) and follow established procedures for test set-up and referral.