- Location
- CORP- Pune, India
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Service
- Experience
- 1+ years
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
Job Summary
Under direct supervision, provide customer service support to customers and sales representatives.Job Description
MAJOR RESPONSIBILITIES:
Respond to routine and some non-routine, more complex customer service inquiries and problems via telephone.
Maintain record of calls and note customer's records as necessary to maintain consistency in service.
Place orders, track shipments, and ensure orders are shipped on-time. Follow-up with customers as needed to get clarification on orders.
Enter data from customer service in regards to previously placed orders, locating account numbers, and identifying customer’s rush order needs.
Review customer's service needs and refer to other service departments for follow up as needed.
MINIMUM QUALIFICATIONS:
Education:
High school diploma or equivalent.
Certification / Licensure:
None required.
Work Experience:
At least 1 year of experience working in customer service OR 1 year of Medline Customer Service Rep I experience.
Knowledge / Skills / Abilities:
Experience providing customer service to internal and external customers, including meeting quality standards for services.
Experience accomplishing tasks in an optimum order based on time, importance or other criteria.
About Medline India:
Medline India was setup in 2010 in Pune, primarily as an offshore Development centre and to augment resources for Medline Industries LP headquartered in Chicago, USA. We are a 1500+ strong and growing team of technology, finance & and business support professionals who support our businesses worldwide towards a mission to make healthcare run better. We are proud to be certified as a ‘Great Place to Work’ by the Great Place to Work Institute® (India) for the duration May 2023 – May 2024.
We are an organization with a conducive work environment, ample opportunities to learn, contribute and grow with a highly empowered & engaged team. We encourage our people to share their best ideas and create new opportunities for our customers and ourselves to work together to solve today’s toughest healthcare challenges.
About Medline Industries, LP:
Established in 1966, Medline Industries LP is a renowned global healthcare organization boasting 56 years of consecutive sales growth, exceeding $21 billion in annual sales. With a workforce of over 36,000 professionals spread across the globe, we operate in more than 125 countries and territories. As the largest privately held manufacturer and distributor of medical supplies in the United States, Medline is uniquely positioned to offer comprehensive products, education, and support across the continuum of care.
At present, Medline Industries, LP holds the esteemed position as the #1 market leader, delivering an extensive portfolio of over 550,000 medical products and clinical solutions. Our clientele includes hospitals, extended care facilities, surgery centres, physician offices, home care agencies, providers, and retailers. We are proud to be recognized by Forbes as one of America’s Best Large Employers and Best Employers for Women. Additionally, the Chicago Tribune has consistently named us a Top Workplace for the past 12 years.
