Account Manager – Eastern Slovakia

As an Account Manager your focus will be on driving incremental revenue and providing the tools and support for our partners to make sure they thrive on our platform and increase sales while improving operational aspects. With this in mind, you need to be super passionate about account management and business development, but also able to adapt and change your tone and approach depending on the type of partner you're working with.

On a personal note, it goes without saying that you're a team player and willing to get your hands dirty as we build this new area of our business in Eastern Slovakia! As time progresses and more Restaurant partners are onboarded, the targets and duties of the role may develop. This means that you must thrive in the 'start-up' environment where constant change means there's always lots to get your teeth into!   

What you’ll be doing

• Successfully onboarding and training venues together with Account Managers, providing them with all the tools and information to start working as soon as possible. Hired candidates will first learn the basics of onboarding new partners to our platform, which will take approximately one month.
• Driving and managing month-over-month operations excellence metrics, growth of our current venues, and improving venue performance by measuring critical KPIs, strong analysis, and frequent quality and satisfaction checks.
• Owning the partner's assortment - suggesting which products should be listed initially, and working with the partner to constantly add/remove items to improve customer conversion.
• Working with the partner to improve overall sales and conversion rates by sharing tools and best practices to help ensure the partner's success.
• Getting feedback from our partners and translating it into product, marketing, and operations improvements
• Key communicator between Wolt and Restaurant partners
• Working closely together with the marketing team to plan and execute campaigns together with Restaurant partners

Our humble expectations

• You have proven experience from previous account management, sales, business development, or similar roles
• You are a self-starter, reliable team player with the ability to deliver results on time and successfully manage multiple projects simultaneously
• You cultivate extensive mutually beneficial relationships 
• You are structured, detailed, and service-oriented
• Strong analytical experience and specific knowledge of analytical dashboards - for example, Looker or Power BI
• You have strong problem-solving skills with a bias for action and impact
• You have a proactive mentality - an independent thinker who can work with limited guidance but can deliver a successful outcome through grit and determination 
• Occasional on-site visits at client venues (all within the Eastern Slovakia region)
• Native-level Slovak and fluent in English (minimum B2)

What we offer

• 🌍 Independent work in a dynamic, international team
• 💙 Employee Assistance Programme - therapy and wellbeing
• % Discount on your Wolt orders
• 🤒 Sick days benefit 
• 💪Sports benefit
• 🚗Fuel discount card
• 💻 Modern work equipment

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!

#LI-WM1