Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The HR Operations Specialist - Employee Services is responsible for delivering efficient, accurate, and compliant HR operational support throughout the employee lifecycle. The role serves as a key point of contact for employee-related HR services, ensuring positive employee experience while maintaining data integrity, process excellence, and compliance with company policies and regulatory requirements.

Roles and Responsibilities

• Manage end-to-end employee lifecycle administration, including onboarding, employee transfers, contract renewals, leave management, employee data maintenance, and offboarding processes.
• Ensure all required documentation, HR system transactions, approvals, and administrative activities are completed accurately and within established service level agreements.
• Maintain accurate employee records and personnel files in both physical and electronic formats, ensuring compliance with internal policies, labor regulations, and data privacy requirements.
• Review, validate, and submit payroll-related supporting data to the Payroll Team according to payroll processing timelines and compliance requirements.
• Respond to employee inquiries related to HR policies, leave administration, employment verification, benefits, payroll support documentation, and other HR operational processes through established service channels.
• Monitor and track employee service requests and transactions to ensure service quality, process efficiency, and compliance with defined standards.
• Support internal and external audits by preparing HR documentation and maintaining accurate records.
• Identify opportunities for process improvement, standardization, automation, and operational efficiency within HR employee services.
• Assist in developing and maintaining HR process documentation, standard operating procedures (SOPs), and knowledge management materials.
• Gather employee feedback related to HR services and contribute to continuous improvement initiatives.
• Participate in HR Operations projects, system implementations, testing activities, and other initiatives as assigned.

• Financial and Non-Financial Measures

• Attainment of objectives and adherence to guidelines, accuracy and completeness of work
• Internal customer satisfaction rate

Compliance

Communication Requirements

Internal (60%)

• Regular meeting with leader or team member to review job progress
• Various ad hoc meetings with different parties within the company

External (40%)

Communicate with vendors

Minimum Job Requirements

• Bachelor degree or above in Human Resources, Business Administration, or related field with 3-5 years hands-on experience, certified professional in Human Resources or equivalent certification is a plus.  
• Work independently, proficiency in using HRIS, MS Office, especially Excel and Word.
• Strong interpersonal and communication skills, with the ability to empathize and build rapport.
• Strong attention to detail and ability to maintain confidentiality.

Good command of English reading, writing, listening, and speaking, CET-6, TEM-8 preferred.

Reporting Structure and Supervisory / Managerial Responsibilities

• This position reports to HR Team Leader
• Reference to organization chart

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.