Digital Connectivity Engineer

Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
This position supports customers with InSight Platform enablement, responsible for InSight Connect project management to “get units connected” to InSight Platform.

Responsibilities
•    Responsible for connectivity projects, with low complexity, using standard connectivity solutions.
•    Working closely with Customers, and Solar employees to define and execute InSight Connect network activation to enable Solar Digital products. Providing leadership in completing project tasks and customer service in interfacing with internal and external customers to support service agreement deliverables for connected equipment. Digital product sales support.
•    Enablement project definition, design, management and completion. Technical documentation creation and updates. InSight Activation to get units connected. Diagnostic report creation and validation. Support InSight development initiatives.
•    Occasional customer site visits to assess and/or execute works Training for field service and customers, as required. Continuous quality improvement. Collaborate with a team of Network & Systems Engineers to optimize and iterate on connectivity solutions.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience: 
•    Facilitates creation of the 'right' products and services to resolve customer business issues.
•    Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
•    Advises others on creating customer focused environments in various scenarios.
•    Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
•    Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
•    Communicates and models the criticality of customer focus as an organizational strategy.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience: 
•    Differentiates assumptions, perspectives, and historical frameworks.
•    Evaluates past decisions for insights to improve decision-making process.
•    Assesses and validates decision options and points and predicts their potential impact.
•    Advises others in analyzing and synthesizing relevant data and assessing alternatives.
•    Uses effective decision-making approaches such as consultative, command, or consensus.
•    Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience: 
•    Reviews others' writing or presentations and provides feedback and coaching.
•    Adapts documents and presentations for the intended audience.
•    Demonstrates both empathy and assertiveness when communicating a need or defending a position.
•    Communicates well downward, upward, and outward.
•    Employs appropriate methods of persuasion when soliciting agreement.
•    Maintains focus on the topic at hand.

Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience: 
•    Ensures capture of lessons to be learned from a problem-solving effort.
•    Organizes potential problem solvers and leads problem resolution efforts.
•    Uses varying problem-solving approaches and techniques as appropriate.
•    Contributes to standard practices for problem-solving approaches, tools, and processes.
•    Analyzes and synthesizes information and devises alternative resolution strategies.
•    Develops successful resolutions to critical or wide-impact problems.

Systems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.
Level Extensive Experience: 
•    Applies knowledge of personalities and team dynamics to solve problems and facilitate change.
•    Facilitates a culture of continuous improvement and widespread systems thinking.
•    Clarifies cause-effect relationships among factors that impact organization performance.
•    Mentors others to investigate entire range of factors that help and hinder key interventions.
•    Scrutinizes the critical organizational factors that drive performance, where problems could have a broader impact.
•    Develops scenarios for various system interventions that can be tested, refined, and implemented over time.

Project Management: Knowledge of effective project management strategies and tactics; ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources to achieve project objectives.
Level Extensive Experience: 
•    Utilizes preferred tools, techniques and methods for estimating project cost and time.
•    Plans, estimates, staffs, organizes and monitors significant projects.
•    Identifies risks and vulnerabilities; creates contingency plans.
•    Conducts regular and ad-hoc project reviews with project team, sponsors, and clients.
•    Maintains open communication among project participants and interested parties.
•    Communicates reporting requirements; creates monitoring and control mechanisms.

Customer Interaction: Knowledge of the principles and techniques of communicating with a customer; ability to utilize tools and techniques for customer interaction.
Level Extensive Experience: 
•    Provides customer support on difficult problems.
•    Teaches techniques for transitioning from problem solving to sales opportunities.
•    Analyzes the characteristics of threats and selects the proper plan of action for handling them.
•    Evaluates techniques for face-to-face, telephone and web-based interactions.
•    Advises on methods for identifying leads and procedures for turning them over.
•    Implements tactics to de-escalate problem situations immediately.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation.
Level Extensive Experience: 
•    Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
•    Creates trouble reports for all issues found and reviews solutions for completeness and correctness.
•    Directs the resolution of communications problems in multi-vendor environments.
•    Resolves a variety of hardware, software, and communications malfunctions.
•    Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems.
•    Facilitates the distribution of releases reports and correction packages to departments or clients.

 

Posting Dates:

August 14, 2026 - August 23, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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