Assistant Manager – Global HR Shared Services

Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a global insurance and brokerage company in their search for a Assistant Manager – Global HR Shared Services based in BGC, Taguig City.

 

Salary Range: Open to discussion

Work Setup: Hybrid )2-3x RTO) 

Shift Schedule: Shifting (Depending on the assigned region)

Location: BGC, Taguig City

 

The role

The Assistant Manager – Global HR Shared Services is responsible for overseeing daily HR operations and ensuring the delivery of efficient, accurate, and high-quality HR services. The role manages a team of HR Associates and SMEs, drives operational excellence, ensures compliance across supported regions, manages stakeholder relationships, and leads continuous improvement initiatives to enhance HR service delivery.

 

Your Responsibilities:

• Lead and manage HR Associates and SMEs by providing coaching, guidance, performance feedback, and development support.
• Oversee daily HR operations to ensure achievement of SLAs, KPIs, service quality targets, and business objectives.
• Develop and maintain HR processes, procedures, and service standards to improve operational efficiency.
• Monitor team performance, identify improvement areas, and allocate resources based on business priorities and workload demands.
• Manage stakeholder relationships with onshore/offshore teams and ensure timely resolution of escalated HR issues.
• Drive process improvement initiatives, automation opportunities, and HR technology adoption to enhance service delivery.
• Ensure compliance with regional labor laws, statutory requirements, HR policies, and internal controls.
• Support internal and external audits through documentation management, process reviews, and compliance activities.
• Lead or support HR projects, including transition activities, process enhancements, and continuous improvement initiatives.

 

What we're looking for:

• Bachelor’s degree in Business Management, Human Resources, or related field; Master’s degree is an advantage.
• 10+ years of relevant experience in HR Operations, HR Shared Services, or related HR functions.
• Proven experience in team leadership, stakeholder management, and project execution.
• Experience supporting global HR operations and managing onshore/offshore teams.
• Strong knowledge of HR policies, processes, compliance requirements, and best practices.

Skills & Competencies

• Strong leadership and people management skills.
• Excellent problem-solving, analytical, and decision-making abilities.
• Strong stakeholder management and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in MS Office applications; HR technology experience preferred.
• Knowledge of process improvement methodologies (Lean/Six Sigma) and project management is an advantage.

 

 

 

 Ready to take the next step in your career? Submit your application now!

 

 --- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.