MD, Head of Retirement Solutions Business Risk & Controls

Business Controls Officer
The Business Controls Officer directs the organization in assessing financial controls to ensure compliance with internal business process rules and external regulations. This job leads, monitors, and oversees assessment of the control environment to combat significant issues and ensure ongoing compliance. This job leads directors, senior managers, and managers either through direct or matrixed reporting lines and will create and implement strategies that directly influence the successful execution of the company's operational processes and the achievement of the firm's long-term strategy. This job coordinates and provides support to senior management in the process of developing scalable and sustainable processes, and ensures the rigorous execution of the required process, risk, and control activities.


Key Responsibilities and Duties

• Establishes strategies that govern the assessment of the control environment to combat significant issues and ensure the organization's ongoing compliance with internal policies and external regulations.

• Proactively communicates decisions and provides transparency to key stakeholders across the assigned line of business or function.

• Develops short- to mid-term plans for optimizing control environment processes to track significant control issues, developments, and trends.

• Evaluates and approves recommendations regarding the reliability and effectiveness of internal financial and operational process controls.

• Leads teams through a multi-year program of partnering on processes and controls that support reimagined and transformative initiatives across the organization.

• Leads change management efforts in support of business transformation by communicating with stakeholders, identifying potential obstacles and risks, and implementing strategies to mitigate them.

• Builds and leads a high-performing team, including matrixed members aligned across lines of business and support functions.

• Develops and tracks metrics and KPIs covering operational rigor, and proactively identifies and resolves issues before they escalate.

• Drives innovation by identifying opportunities for process improvement, growth, and enhanced efficiency within the assigned line of business and across the enterprise.

• Builds and fosters relationships at all levels of leadership to effectively drive strategic deliverables and advance the firm's long-term objectives.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 10+ Years Required

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
11PL

Seeking ~8+ years of the following transferrable skills/experience:

Financial Controls & Compliance

Experience assessing and managing financial controls within a regulated environment. This includes demonstrated knowledge of Sarbanes-Oxley (SOX) compliance, Committee of Sponsoring Organizations (COSO) frameworks, and other external regulatory requirements.  Track record of ongoing compliance and associated corrective actions implemented when gaps were identified.

Risk and Controls Framework Development

Experience building or significantly contributing to a Risk and Controls Matrix in partnership with business management. Ability to articulate translating business strategy and risk appetite into a practical, scalable control framework — not just in theory, but with real examples of execution and sustainment over time.

Control Environment Monitoring & Testing

Experience overseeing the design and execution of evaluation and testing of financial records, processes, and systems. This includes continuous monitoring of the control environment, identifying trends and emerging risks, and ensuring testing methodologies are rigorous and repeatable. Experience with both design effectiveness and operating effectiveness testing is important.

Audit Management

Experience serving as a primary point of contact or oversight lead during audit cycles, managing the preparation of documentation, responding to findings, and driving remediation efforts. Comfort working with external auditors and regulators is essential.

Business Process Documentation

Experience directing the documentation of significant business processes that affect financial reporting — directly or indirectly, i.e., beyond writing procedures; understanding how processes connect to financial outcomes and ensuring documentation is accurate, current, and audit-ready.

Senior Leadership Engagement & Influence

Demonstrated ability to engage and influence senior leaders and executives, translating complex risk and control issues into clear business language and actionable recommendations. Experience advising or partnering with Chief Risk Officers or equivalent senior partners is a strong differentiator.

People Leadership & Team Development

Meaningful experience leading teams — setting clear expectations, delivering timely feedback, conducting formal performance reviews, and developing talent. Experience managing professionals in a risk, controls, audit, or compliance function is preferable given the technical nature of the work.

Cross-Functional Partnership & Process Scalability

Experience collaborating across functions to develop scalable and sustainable risk and control processes.

Industry & Regulatory Context

Familiarity with the regulatory landscape applicable to those industries adds meaningful credibility to a candidate's ability to hit the ground running.
 

Related Skills

Business Acumen, Business Process Improvement, Business Process Understanding, Communication, Compliance, Continuous Improvement Mindset, Detail-Oriented, General Risk Management, Influence, Relationship Management, Risk Mitigation, Risk Monitoring

Anticipated Posting End Date:

2026-08-07

Base Pay Range: $212,000/yr - $297,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

_____________________________________________________________________________________________________

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities. 

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team: 

Phone: (800) 842-2755

Email: [email protected]

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.