Service Support Administrator

What you’ll be doing:

• Complete a range of administrative tasks in line with agreed service levels and business priorities

• Maintain accurate records across business systems and databases.

• Process documentation, correspondence and requests in a timely manner.

• Support shared mailboxes and ensure queries are actioned or escalated appropriately.

• Produce routine reports, trackers and management information as required.

• Ensure all documentation is stored and managed in accordance with GDPR and information governance requirements.

• Support meeting administration, including scheduling meetings, preparing documentation and recording actions where required.

• Liaise with internal stakeholders to obtain information and resolve administrative queries.

• Support governance and audit activities through the preparation and maintenance of accurate records.

• Assist with onboarding and offboarding, people administration and operational support activities where required.

• Identify opportunities to improve administrative processes and support continuous improvement initiatives.

• Ensure compliance with all Capita, DWP and DfC policies, procedures and mandatory training requirements.

• Undertake any other reasonable duties as required by the business.

What we’re looking for:

Essential Experience/Skills: 

• Previous experience in an administrative, business support or customer service role.

• Strong organisational and time management skills.

• Excellent attention to detail and accuracy.

• Experience managing multiple priorities and working to deadlines.

• Good written and verbal communication skills.

• Proficient in Microsoft Office applications including Outlook, Word, Excel and Teams.

• Ability to work independently and as part of a team.

• Experience handling confidential and sensitive information appropriately.

Desirable Experience/Skills: 

• Experience working within a regulated, contractual or operational environment.

• Knowledge of DWP, DfC or healthcare-related processes.

• Experience producing reports and maintaining spreadsheets.

• Experience of SharePoint and workflow management systems.

Behaviours & Competencies

• Customer Focused

• Collaborative

• Accountable

• Organised and Detail-Oriented

• Adaptable and Resilient

• Professional and Confidential

• Continuous Improvement Mindset

• Results Driven

About HAAS

The Health Assessment Advisory Service (HAAS) arranges and carries out assessments for the Department for Work and Pensions (DWP) and the Department for Communities (DfC). The purpose of the assessment is to understand how an illness or disability affects a person’s daily life. After the assessment, the DWP/DfC makes the decision as to whether the individual will receive benefits.  

What’s in it for you? ​

• A competitive salary of £25,155

• 25 days’ holiday (rising to 27) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Unlock Your Potential with Capita

At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We’re committed to your growth — offering exciting opportunities to expand your skills, explore new paths, and advance your career.

Join us and discover a career with purpose. #CareersWithPurpose

🤝 Customer first, always​🧑‍💻 Fearless innovation​✅ Achieve together​💙 Everyone is valued

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email [email protected] or call 07784 237318 and we’ll get back to you to discuss. 

For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - [email protected]