Dutch-speaking Customer Service Agent to Amsterdam, The Netherlands

Do you want to work in the travel industry and build a career in customer service? Our client is looking for Dutch-speaking Customer Service Representatives in Amsterdam!

Join our client’s team as a Customer Service Representative, assisting travel agencies with booking-related inquiries while delivering outstanding service. Enjoy a paid training program, hybrid working conditions, and excellent development opportunities in an international environment.

What will you do?

• Assist travel agencies via phone with questions about bookings, flights, luggage, upgrades, and loyalty programs

• Provide accurate and efficient solutions to customer inquiries

• Handle special requests and complex cases with a solution-oriented mindset

• Use reservation and CRM systems to manage customer interactions

• Deliver excellent service and exceed customer expectations

• Collaborate with colleagues and other departments to ensure smooth operations

• Continuously develop product knowledge through training and cross-skilling

Candidate profile

• Minimum MBO level 4 or equivalent working and thinking level

• Previous experience in customer service or call center is preferred

• Fluent in Dutch and English, both written and spoken

• Strong communication and problem-solving skills

• Comfortable working with complex computer systems

• Team player with an international mindset

• Flexible, service-oriented, and proactive attitude

Employer offers

• Paid full-time training (up to 10 weeks)

• Seven-month contract with long-term opportunities

• 25 vacation days (full-time basis)

• Hybrid working model (minimum two days working from home)

• Travel allowance or full public transport reimbursement

• Work-from-home allowance

• Holiday allowance and end-of-year bonus

• Pension plan and additional benefits such as bicycle plan

• Flight ticket discounts after one year of employment

• Opportunity to work temporarily from abroad (conditions apply)

• Continuous training and career development opportunities

• Modern office environment in Amsterdam

• Regular social events and team activities

About Amsterdam
Amsterdam offers a vibrant international environment with a unique mix of culture, history, and modern city life. With its canals, diverse neighborhoods, and excellent work-life balance, it is an attractive destination for professionals looking to grow their careers abroad.

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