Client Service Representative

Job Summary:

We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.

Key Responsibilities:

• Provide exceptional customer service in person, over the phone, and via email.

• Schedule appointments, manage patient check-ins/check-outs, and process payments.

• Educate clients on hospital services, wellness plans, and pet care.

• Maintain accurate patient records and handle administrative tasks efficiently.

• Assist in handling client concerns with professionalism and empathy.

• Work collaboratively with veterinary teams to ensure smooth hospital operations.

Qualifications & Skills:

• Previous experience in a customer service or veterinary setting preferred.

• Strong communication and interpersonal skills.

• Proficiency with computer systems and scheduling software.

• Passion for animals and a commitment to client education.

Schedule: Full-time with rotating Saturdays.

Benefits of joining the VCA Aurora Team! 

•          Access to the people and financial resources of a large veterinary community 

•          Leadership opportunities 

•          Career development programs 

•          Free mental wellness subscriptions

•          Referral bonuses 

•          Competitive wage 

•          Medical, dental & vision insurance

•          Life, long and short term disability insurance included 

•          Paid parental leave 

•          Paid vacation and sick time 

•          401(k) with corporate match  

Join Our Team!

If you have a passion for customer service and animal care, we would love to hear from you! Apply today to become a part of the VCA team and help us provide outstanding veterinary care to our community

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.