IT Systems Engineer III

Position Specific Description

Senior IT Programmer Analyst will be responsible for maintaining and enhancing a mission-critical, cloud-native web platform that supports storm response, damage assessment, field patrols, and electric-grid asset management within our Power Delivery IT organization. This role requires a strong background in full-stack software engineering, cloud (AWS) application development, and modern web delivery to build reliable, secure solutions used by field and operations teams — including during active storm events.

Key Responsibilities:

• Design, develop, and deploy full-stack features across a modern web platform — front-end user experience, backend services, data layer, and supporting cloud infrastructure.
• Build and maintain an interactive, map-based (geospatial) user experience and supporting analytics/reporting.
• Enhance offline-capable functionality so the platform remains usable in low-connectivity field conditions.
• Develop and support integrations with enterprise systems using modern event-driven and batch data patterns.
• Contribute to an AI-powered assistant built on managed generative-AI cloud services.
• Build and maintain infrastructure-as-code and CI/CD pipelines across development, QA, and production environments.
• Collaborate with cross-functional teams — IT, engineering, and operations — to translate business needs into effective technical solutions.
• Ensure reliability, performance, security, and compliance across the platform.
• Provide level 3 support for the application and its embedded reporting.
• Participate in Agile ceremonies, code reviews, and release management; stay current with emerging technologies and best practices.

Preferred Skills:

Angular, TypeScript, RxJS, NestJS / Node.js, PostgreSQL, Python, AWS (Lambda, S3, RDS, API Gateway), AWS CDK / CloudFormation, CI/CD (GitHub Actions), GIS / interactive mapping, Progressive Web Apps (offline-first), Generative AI (RAG), Power BI.

• Experience building responsive, component-based front ends (Angular preferred; React/Vue transferable) with reactive/state-management patterns.
• Experience with cloud-native backend development and RESTful API design.
• Familiarity with cloud platforms (AWS preferred; Azure a plus) and their compute, storage, database, and messaging services.
• Experience with relational databases and ORMs (PostgreSQL), plus schema design and migrations.
• Experience with geospatial/GIS development, offline-first/PWA engineering, systems integration/ETL, or generative-AI applications is a plus.

Job Overview

This position assesses, designs, develops, integrates and troubleshoots technology to support business processes. Employees provide technical or functional guidance to project or work teams, as needed within specific or multiple disciplines. This position is accountable for ensuring the reliability, performance, security, and continuity of IT systems, as well as ensuring that excellent technical support services are provided.

Job Duties & Responsibilities

• Analyzes, designs, develops, tests, debugs, implements, maintains, integrates, customizes and enhances existing or new systems

• Applies appropriate Agile or development methodologies, system development lifecycles, tools, and technology

• Automates the handoff of code releases from development to operations (DevOps)

• Participates in the change management and service ticket management processes, including receiving, resolution monitoring and ensuring customer satisfaction

• Leads projects when needed and builds strong working understanding of the solution being delivered

• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and timely resolution of more complex problems

• Designs, develops and tests experimental application work to test new ideas with bounded cost and time frames

• Ensures that applications processes are conducted in line with corporate social responsibility, security, compliance, environmental, and technical policies and applicable standards and legislation

• Acts as liaison with regulatory agencies, vendors, and contractors on matters relating to computer systems as required

• Defines metrics and monitors Service Level Agreements (SLAs) for systems being developed

• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED

• Bachelor's or Equivalent Experience

• Experience: 4+ years

Preferred Qualifications

• Bachelor's - Information Systems, Computer Science, or Software Engineering