Job Description Summary

Quality isn't just a process at GE Vernova − it's a promise. As a Customer Quality Specialist within our Power Conversion & Storage (PCS) business, you'll be the voice of the customer inside our organisation. You'll make sure that what we build, deliver, and support meets the highest standards − and when something doesn't go to plan, you'll be the one driving the investigation, shaping the solution, and rebuilding confidence.

This is a role for someone who finds purpose in solving problems that genuinely matter − for customers operating critical infrastructure in some of the world's most demanding electrification environments.

Job Description

What You'll Do:

• Own quality assurance for customer-facing projects − develop and execute quality plans that ensure deliverables meet regulatory, industry, and contractual standards, identifying and mitigating risks before they reach the customer.
• Lead structured problem-solving − facilitate Root Cause Analysis (RCA) on critical issues and drive corrective and preventative actions (CAPAs) to closure; present formal RCA reports directly to customers.
• Manage customer feedback and complaints − collect, analyse, and act on customer input; identify trends in quality issues and translate them into meaningful improvement actions.
• Build cross-functional partnerships − work closely with Engineering, Manufacturing, Procurement, Project Management, and Legal teams to act as the customer's advocate and ensure programme requirements are met.
• Drive a quality culture − develop and deliver training on quality assurance practices, mentor colleagues on quality-related topics, and embed a continuous improvement mindset across the team.
• Support and participate in audits − engage actively in customer audits and assessments, ensuring readiness and transparency throughout.

What You'll Bring:

You're someone who combines analytical rigour with strong interpersonal skills − equally comfortable presenting an RCA to a senior customer stakeholder as you are getting into the detail of a failure mode. You bring a genuine commitment to quality and the resilience to see issues through to resolution.

Essential Qualifications:

• Proven experience in a customer-facing quality role, including project quality assurance.
• Sole British citizenship with an ability to obtain national security vetting clearance to SC level.
• Strong working knowledge of ISO 9001 quality standards.
• Demonstrated proficiency in root cause analysis techniques (5 Whys, Fishbone/Ishikawa Diagram, Pareto Analysis, etc.).
• Experience conducting or supporting audits and assessments.
• Excellent written and verbal communication skills, including the ability to present technical findings to senior stakeholders.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).

Nice to have:

• Experience in a complex engineering, manufacturing, or energy sector environment.
• Familiarity with failure mode analysis methods such as FMEA (Failure Mode and Effects Analysis).
• Background in delivering quality training or coaching team members.

This role involves work for customers who manage critical infrastructure; based on customer requirements it will be necessary to carry out background checks and suitability assessments (UK BPSS clearance OR UK SC clearance) as part of the hiring process. Read more on national security vetting levels here.

Why GE Vernova?

GE Vernova’s Power Conversion & Storage business provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies.

GE Vernova employees rise to the challenge of building a world that works. In return, we invest in you:

• 26 days' annual leave plus bank holidays
• Employer-funded private health insurance, income protection, and life assurance
• Generous 10% employer pension contribution
• Flexible benefits package, customisable to your needs
• Flexible and hybrid working arrangements where applicable
• Ongoing learning and development opportunities to grow your career

Flexible Working at GE Vernova

We know that life doesn't fit a one-size-fits-all schedule. We support flexible and adaptable working arrangements − including adjusted start/finish times and compressed hours where possible.

Additional Information