Director, Claims

You desire impactful work.
 

You’re RGA ready

RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all.

Brief Overview
Implementing RGA Southeast Asia Claims Management strategy; Deliver timely and high level of claims service to our clients; Identify and escalate potential risks; develop and maintain good client relationships. Facilitate digitization and automation; review and refine current processes to achieve operational excellence.

What you will do

• Handle Claims BAU, deliver higher-lever and timely service in case assessment, consultation, training and audit, in accordance with Treaty Terms & Conditions, RGA Standards, guidelines, Claims Philosophy and Claims authority.
• Review and provide inputs to product design, policy provisions, treaty wordings, business development proposals, Claim Form design and Claims guidelines, business campaigns and related requests in a timely manner to help develop business.
• Building and maintaining relationships with client claims team and other stakeholders to facilitate strategic business objectives.
• Conduct claims analysis and management. e.g. monitor claim trends and produce periodic dashboards and other reports. Identify and escalate risks, issues, or service gaps in the day-to-day provision of claim service, audit program or claims reporting.
• Support claim digitalization initiatives.
• Effectively monitor claims team's performance. Provide guidance, training, and coaching to team members and help the team grow.
• Keeping abreast of relevant life insurance claims trends and issues (including acting as the Claims Team contact for industry bodies).
• Performing other duties as assigned by the manager from time to time.

Qualifications

• Bachelor’s Degree in Arts/Sciences (BA/BS) or above required.
• 10+ Years of claims experience in life & Health industry, preferably in Southeast Asia markets.
• Deep understanding of the Southeast Asia market, product, client and regulation. Advanced knowledge of medicine, law, accounting, and finance as applied to the evaluation of life reinsurance risks.
• Capable of multitasking and prioritization. Balanced technical skills and business sense. Able to deal with pressure.
• A high level of personal accountability and integrity (acting with transparency and honesty).
• Strong interpersonal skills, sound judgment, and ability to work effectively with clients and stakeholders. Excellent communication and presentation skills.
• Familiar with digital tools, strong data analytic skills and creatively thinking.
• FLMI, FSI, ACS or ARA accreditation preferred.

#LI-KW1

What you can expect from RGA:

• Gain valuable knowledge from and experience with diverse, caring colleagues around the world.

• Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought.

• Join the bright and creative minds of RGA, and experience vast, endless career potential.

We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you.