Solutions Engineer

Essential Duties and Responsibilities: 

1. Technical Implementation & Internal System Support

• Execute baseline system configurations, deployments, and updates in accordance with internal SOPs and IT security policies.
• Support deployment and configuration of internal applications, platforms, and infrastructure systems.
  
• Perform Level 1 incident response including diagnostics, log analysis, issue triaging, and escalation when required.
  
• Conduct daily monitoring, system health checks, and preventive maintenance to ensure system availability.
  
• Perform patch management and system updates for servers, endpoints, and internal platforms.
  
• Support operational IT tasks including service monitoring, system maintenance, and operational checklists.
  

2. Hardware & IT Asset Management

• Support provisioning, configuration, and maintenance of company IT hardware including laptops, workstations, networking devices, and peripheral equipment.
• Maintain accurate records of IT assets, device allocations, and lifecycle status.
• Assist in asset tracking, device inventory audits, and lifecycle management including replacement planning.
• Coordinate with vendors for hardware procurement, repairs, and warranty management.

3. Software Licensing & Compliance


• Support management of software licenses including operating systems, productivity tools, development platforms, and enterprise applications.
• Track software license usage, renewals, and compliance with vendor agreements.
• Assist in maintaining license inventory and documentation to ensure audit readiness.
• Work with internal teams to ensure proper allocation and usage of software licenses.

4. Application Deployment & Testing


• Assist in deployment and configuration of internally developed applications and internal platforms.
• Support QA and testing activities for new features, system updates, and integrations.
• Execute testing procedures using standardized test cases and checklists.
• Document testing results, defects, and improvement recommendations.
• Maintain deployment logs and system configuration records.

5. Issue Tracking & Operational Documentation

• Maintain detailed issue logs and troubleshooting records for internal systems.
• Document recurring issues and escalate root causes to senior engineers.
• Maintain and update internal documentation including 
  Runbooks, Knowledge base articles, SOPs, Troubleshooting guides

6.Internal Stakeholder Coordination

• Support internal users by addressing IT-related inquiries and operational requests.
• Participate in internal meetings to understand business system requirements.
• Prepare technical reports, system status updates, and troubleshooting summaries.
• Assist in preparing technical documentation and internal presentations

7. Operational Improvement & Automation


• Identify opportunities to improve internal IT processes, operational workflows, and system efficiency.
• Assist in building automation scripts, internal tools, or workflow improvements where applicable.
• Support initiatives related to system modernization, monitoring improvements, and internal DevOps practices.
• Participate in training programs and continuous learning with technology partners and vendor
  

Education and/or Work Experience Requirements: 

• Bachelor's degree in computer science/information technology or fresh graduates. 
• Strong verbal and written communication skills. 
• Knowledgeable in Microsoft technologies or relevant skills. 
• Microsoft Certification preferred, with experience in Microsoft Azure or Microsoft 365 as a bonus. 
• Willingness to work late hours to meet customer deadlines. 
• Open to feedback and continuous improvement, able to work independently with good interpersonal skills. 
• Candidate must be able to work on a rotational shift arrangement if require. 
• Self-directed with the ability to drive change in unstructured environments.