Employee Experience Manager

Overview

We’re looking for an experienced Employee Experience Manager to lead the day-to-day workplace experience in our London office, creating a welcoming, well-run environment that makes employees’ working lives easier and more connected. You’ll serve as the central point of coordination for employee needs, partnering closely with Facilities, IT, Security, and vendors to deliver seamless services and support.

 

You’ll improve and standardize employee services, events and programming, establishing clear processes and consistently high standards. You’ll also partner with the Front Desk and its direct manager to support a welcoming professional experience for employees, candidates, and visitors.

 

What You'll Own

 

Employee Experience & Engagement

• Lead the delivery of Employee Experience across the London office, creating a welcoming, engaging and inclusive workplace.
• Identify opportunities to continually enhance the employee experience through employee feedback, observation and stakeholder partnership.
• Develop and deliver initiatives that strengthen employee engagement, using available data and feedback to reinforce Susquehanna's culture.
• Manage and negotiate local employee perks and benefits providers, ensuring offerings stay competitive and relevant to the London office

Office Management

• Partner with Facilities and internal stakeholders to ensure the London office provides a welcoming, professional and engaging environment for employees, candidates, clients and visitors.
• Oversee the procurement and management of office supplies and workplace resources, ensuring the office is well-equipped and operates efficiently.
• Support travel coordination for senior leaders, visitors and candidates where required.

Events & Programming

• Oversees and creates elevated company events, team off-sites, milestone celebrations, employee perks and amenities, overseeing programming from concept through to final execution.
• Develop sports and social programming through identifying interests, exploring local opportunities, and coordinating participation to build connections across the office.
• Creating and maintaining the events calendar and analyze budget requirements.
• Partner with leadership on all-hands meetings, exec visits, and other high-profile gatherings

Vendor Management

• Manage relationships with Employee Experience vendors, ensuring high standards of service delivery.
• Monitor vendor performance, service levels and budgets, driving continuous improvement and value for the business.

Team Leadership

• Lead, coach and develop the London Employee Experience team, creating a high-performing and customer-focused function.
• Build strong partnerships across HR, Recruiting, Facilities and business teams to deliver a seamless employee experience.
• Work closely with the EMEA Employee Experience team, collaborating with colleagues across London and Dublin to deliver a seamless and consistent employee experience across the region.

Cross-Functional Partnership

• Maintain a dotted-line working relationship with the Facilities Manager, Food Program Manager, Front Desk and IT Manager to align on food program requirements, space planning, moves/adds/changes, equipment needs, and technology in shared spaces (conference rooms, AV, badge/access systems)
• Act as an escalation point for office-related issues, resolving them quickly and calmly
• Partner with regional and global Employee Experience and HR on initiatives, onboarding experience, benefits and employee engagement efforts
• Partner with Recruiting, Hospitality, Facilities, and other teams to anticipate busy periods, including new hire and intern onboarding, recruiting activity, office moves, and overlapping events, and coordinate employee support, services, and resources to ensure a smooth, welcoming experience.

What we’re looking for

• 5–7+ years of experience in office management, workplace experience, facilities coordination, or corporate events. Time spent managing people
• You genuinely care about making the employee experience great
• Previous people leadership experience, with a track record of leading, coaching and developing high-performing teams.
• Demonstrated experience managing external vendors and service providers, ensuring high standards of service delivery.
• Strong commercial judgement, problem-solving skills and a continuous improvement mindset.
• Experience planning and executing events at varying scale, from small team gatherings to large off-sites or all-hands
• Comfortable operating in ambiguity and juggling competing priorities, especially during high-volume or fast-changing periods
• Strong project management skills: you keep multiple workstreams moving without dropping details
• Excellent communicator who can flex between vendors, senior leaders, IT/facilities partners, and employees at all levels
• Experience working alongside or coordinating with IT and Facilities functions preferred
• Calm under pressure, resourceful, and hands-on — willing to do the detailed work as well as set the strategy