Patient Access Representative | Laboratory

This position is responsible for completing patient registration duties and providing administrative support for assigned area(s). Collects and validates accurate patient demographic and insurance information, verifies authorizations and referrals as required and data enters necessary information into registration system. Informs the patient of estimated liability at the time of service, collects patient liabilities, identifies patients in need of financial assistance and refers patients to financial counseling as necessary. Supports the organization in fulfilling the mission, vision, and values of Logan Health.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Help create a welcoming, efficient experience for patients from the moment they arrive.

Logan Health is seeking two full-time Patient Access Representatives to support Patient Access functions within our Laboratory. In this role, you will work directly with patients, assist with registration and insurance information, and help ensure each person receives friendly, accurate, and efficient service.

This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in creating a positive first impression.

What You’ll Do

• Welcome patients and provide friendly, professional assistance.

• Complete patient registration and other Patient Access functions.

• Verify and update demographic, insurance, and appointment information.

• Collect required documentation and ensure information is entered accurately.

• Answer patient questions and direct them to the appropriate services.

• Communicate with patients, laboratory staff, clinical teams, and other departments.

• Help resolve registration, scheduling, and insurance-related concerns.

• Protect patient confidentiality and follow all applicable privacy requirements.

• Support an organized and efficient patient flow within the Laboratory.

What We’re Looking For

The ideal candidate is:

• Customer-service focused and comfortable working directly with patients.

• Reliable, dependable, and attentive to detail.

• Able to remain organized in a busy, fast-paced healthcare environment.

• A strong communicator with excellent interpersonal skills.

• Comfortable using computers and learning new systems.

• Able to think critically and solve problems professionally.

• Willing to learn and contribute as part of a collaborative team.

Previous experience in patient registration, scheduling, insurance, customer service, or healthcare is helpful but not required.

Why Work Here?

Patient Access Representatives play an important role in shaping each patient’s experience. You will have the opportunity to build meaningful connections, develop valuable healthcare experience, and support patients during an important part of their visit.

You will also enjoy:

• A consistent Monday-through-Friday daytime schedule.

• No regularly scheduled weekends or holidays.

• A collaborative laboratory and Patient Access team.

• Opportunities to strengthen your skills in registration, insurance, customer service, and healthcare operations.

• Meaningful work that directly contributes to a positive patient experience.

Benefits

This full-time, benefits-eligible position includes:

• Comprehensive medical, dental, and vision insurance options.

• Paid time off to support rest, wellness, and work-life balance.

• A competitive retirement plan with a 200% employer match on the first 3% of eligible earnings you contribute.

• A 50% discounted membership to Logan Health’s comprehensive fitness center.

• Employer-supported education and professional development opportunities.

• Additional employee wellness programs, resources, and benefits.

Bring your customer-service skills, reliability, and passion for helping others to the Logan Health Laboratory team. Apply now to be considered for one of our two full-time Patient Access Representative openings.

Shift:

Day Shift - 8 Hours (United States of America)

Monday - Friday, Day Shift, 8:30 - 5:00 PM

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes:

• Criminal background check

• Reference checks

• Drug Screening

• Health and Immunizations Screening

• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.