Supervisor, Billing

Job Description

Job Purpose

Intercontinental Exchange (ICE) is seeking a highly motivated, detail-oriented, and results-driven Billing Supervisor to lead a high-performing Billing team in a fast-paced environment. This role is responsible for overseeing end-to-end billing operations across multiple revenue streams, ensuring contractual compliance, driving process improvements, and serving as the primary escalation point for billing-related matters. The ideal candidate will possess strong billing and revenue management expertise, contract interpretation skills, proven leadership capabilities, and the ability to collaborate effectively with clients and cross-functional stakeholders.

 

 

Responsibilities

• Supervise and perform day-to-day billing activities across multiple revenue streams including Options, Equities, Listings, Pricing & Reference Data, Connectivity, Market Data, and Regulatory Fees.

• Oversee billing implementations, modifications, and terminations, ensuring accuracy and adherence to timelines.

• Conduct invoice quality reviews and implement billing controls to enhance accuracy and reduce errors.

• Monitor billing queues and shared inboxes, ensuring timely and professional responses to customer inquiries.

• Produce and distribute recurring billing status reports, metrics, and management summaries.

• Interpret customer contracts and translate contractual terms into billing configurations and templates.

• Identify and resolve billing discrepancies resulting from contract amendments, service changes, or system issues.

• Serve as the primary escalation point for billing disputes, customer inquiries, and unresolved AR matters.

• Build relationships with customers and internal stakeholders including Sales, Finance, Legal, Operations, and Corporate Systems.

• Lead, mentor, train, and develop Billing Analysts while fostering a culture of continuous improvement.

• Maintain billing SOPs and process documentation.

 

Knowledge and Experience

• Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or related field.

• 8+ years of billing, revenue operations, or finance experience.

• 2+ years of supervisory or people management experience.

• Experience managing high-volume billing activities and diverse customer portfolios.

• Advanced Excel including IF, Nested IF, VLOOKUP, SUMIF, COUNTIF, INDEX-MATCH, Pivot Tables, and complex formulas.

• Strong analytical, problem-solving, and attention to detail skills.

• Contract review and interpretation expertise.

• Excellent verbal and written communication skills.

• Strong customer service, stakeholder management, leadership, coaching, and team-building skills.

• Ability to adapt to changing business priorities in a fast-paced environment.

• Working knowledge of ERP systems; Oracle experience preferred.

• Proficiency in Microsoft Office applications, particularly Excel.

• Knowledge of Oracle Revenue Management and Billing (ORMB), ServiceNow, and Tableau is advantageous.